I have cruised Princess twice and now Norwegian. I was really disappointed in the customer service I encountered on Norwegian from moment one. It really felt like the staff was not properly trained, or maybe they just don't care, nut never the less, it was a disappointment. You ask how to connect to wi-fi and they hand you a piece of paper. The internet cafe was rarely staffed to help as well. Half of O'Sheehan's was empty but they couldn't seat us because they didn't have any wait staff. A server in the Market Cafe spilled syrup on my husband's brand new sneakers and didn't even apologize. In fact, he didn't say anything at all. And their debarkation procedures were seriously flawed. I am glad I didn't see the dysfunction until we were getting off the boat because if there had been an actual emergency, I think I would have been on my own. You ask 10 different people where we were debarking and they gave 10 different answers. Really??? How can the staff not collectively know where people are supposed to get off the boat? There were some bright spots however. The entertainment and activities onboard were fantastic! Very exciting shows and beautiful productions. Also, my cabin steward was wonderful as well as the wait staff in the Aqua Main Dining Room. My stateroom with a balcony, was also very nice too. The food was pretty average and comparable to my prior cruises. Still deciding if I would take them again though.