Norwegian Breakaway Review

A Hellish Nightmare

Review for the Bahamas Cruise on Norwegian Breakaway
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ela8346
2-5 Cruises • Age 30s

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Sail Date: Dec 2017

Our captain took us right into the Bomb Cyclone in the middle of our cruise. It was clear that the weather was getting back when we arrived at Norwegian's private island in the Bahamas on January 2. They should never have let anyone off the boat that day. We watched the tender returning to the ship at noon. The waves were so rough, the boat looked like it was going to capsize. People were screaming. According to a couple we spoke to who were on the tender, there were barely any life jackets, and people were vomiting everywhere. Instead of docking in the Bahamas to wait the storm out, or leaving earlier to try and beat it, our captain took us right into it. For two and a half days, we were hit with 30-foot waves. Water was leaking in on almost every floor. Carpets were soaked through. Doors, windows and glass were broken. Many people slept in the atrium one night to comfort one another. This was the first time in my life that I genuinely thought I was going to die. Nearly every show and event on the ship was cancelled during the second half of the voyage, due to the extreme turbulence. Our captain failed to keep us updated on our location and status. He checked in every few hours to regurgitate the same vague comments -- that we were optimizing our speed to lessen the movement of the vessel, that we were sailing through rough waters, that no one was allowed to go outside on the balconies, etc. He lied to us about the size of the waves, saying they were only 15-feet high. I don't have a single positive thing to say except that the crew did an amazing job. They were as scared as us, but they smiled and powered through to keep everyone calm. Norwegian has refused to accept responsibility for how they put our lives in jeopardy. They are trying to downplay the trauma we experienced, claiming that weather can be "unpredictable." They never very well that this storm was coming. Every other cruise line that docked in Fort Lauderdale on New Year's Eve took the necessary safety precautions to avoid this storm. Ours was the only ship, as far as I know, that sailed right into it. The reason for this was simple greed. There was a 14-day cruise scheduled to take off when we got back to New York on January 5. They wanted to get us back on time so they wouldn't have to issue any refunds. We ended up getting in 8 hours late anyway, and guess what? The passengers on the cruise after us got a one-day refund. I've heard that there is a stomach flu going around on the ship currently. That's likely due to the fact that the crew had no time to clean up all the vomit and water leakage in one day before embarking again. We have so far been offered a discount on a future cruise that must be used within 12 months. I wonder how many of the 4,000 terrified passengers even want to cruise again after this? It was surreal seeing all of the lifeboats frozen to the side of the ship when we finally docked in New York. This cruise was my mom's Christmas gift to our family, and instead it turned into the worst experience of our lives. NCL cares more about revenue than they do about keeping their passengers safe.

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