Assuming that we would receive a five star experience; we booked this crossing but in reality we have experienced better food and service at chain motels.The ship is beautiful but not entirely functional. Our room butlers were superb but the rest of the staff is a horror. We lost water and heat several times during the crossing and in one case there was no heat for 15 hours. In trying to resolve the problem, it was discovered that the majority of staff has an attitude. I was put in my place by a telephone operator, told by another staff member that she had made a phone call so what else did I want. It is necessary to almost rant and rave to get problems resolved. This attitude permeates most of the staff.......spa, pursers, library, concierge.
The food was ok. There was a strong start but quality declined as we got into the trip. Our servers were excellent and competent but that cannot compensate for mediocre offerings. The ship is massive and it took 7 minutes for me to walk to the library from my suite. It had to be a chore for some people forward to reach the Grill's Restaurants during the heavy weather. The Queen's Grill is long and narrow and the tables are set too close to each other, fortunately we had great neighbors or it would have been horrible. It sits on deck seven where other passengers walking by can literally stop and stare at you eating or evaluate your menu choices.It is a moderately attractive room. The brilliantly remastered Kings Court Restaurant resembles the Clara Barton rest stop on the New Jersey Turnpike and after one meal there; the food is certainly better on the Turnpike. The food looks and tastes like my high school cafeteria lunches.
Entertainment is standard ship board fare although several of the lectures were excellent especially the multi part talk on airline safety.
Despite the "remastering", this suite is starting to look ragged. There are stains on the walls, the furniture is getting ragged, there is a cracked marble step and the mattress had seen better times. The layout itself is stunning with a large and comfortable downstairs and a spiral staircase to the bedroom level. The butlers were superb in service which was the only positive part of the crossing. Despite assurances that this was a quiet suite; it is extremely noisy when passengers are on the deck above you pulling around deck chairs and loungers. The area is also cleaned regularly...at night which is not conducive to sleep. There are two large TV's but the entertainment offered is dismal. Only one decent movie during the crossing.There is very little value in this accommodation.