Westerdam Review

Holland America Panama Canal Cruise - Disappointing...

Review for the Panama Canal & Central America Cruise on Westerdam
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6-10 Cruises • Age 60s

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Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: Jan 2018
Cabin: Deluxe Ocean-View Verandah Stateroom

We chose this cruise primarily based on timing and the beginning/end points. Less on the cruise line. Holland America met our needs for our criteria. In spite of all that we'd heard about HAL catering mostly to elderly clients, we signed up for a 15 day cruise from Ft. Lauderdale to San Diego. Leaving Ft. Lauderdale, our first stop was Half Moon Cay. Overall, less touristy and was fine for the short time we were there. After 2 sea days, we hit Cartagena. We were there for a half-day. Didn't have time to really go anywhere other than a quick city tour. Honestly, not sure why we visited this port. Would have gladly traded Cartagena for a day in Panama City, Panama.

The canal was everything we had heard it would be. The views were amazing and the trip transiting the canal was something we'll never forget. The crew did a nice job making folks comfortable. Seriously made the entire trip worth it.

This is where the wheels started coming off. The first thing we found was the hot tub closed at 10 pm. Having dinner at 8 pm made this problematic. Wasn't much else to do after dinner so this was the logical choice for our 40/50 year-old group. There were six of us cruising so we thought we would ask for a little extension for one of the hot tubs. We were quickly told no. The staff was beyond confused when we told them their simple no wasn't good enough and we would like to escalate the issue to a higher authority. This really threw them for a loop. After a fair amount of complaining and 7 days into the cruise, the Captain firmly and finally said no. Guess he wasn't too interested in our opinion or issue.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VE

Great shower and lots of room! Not bad at all.

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