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We wanted to cruise Cape Horn and see Valpairaiso, "Glacier Alley: with five smallish glaciers within an hour’s sailing: Italia, Hollandia, Allemagne, Romanche & Espana, etc. But everything went wrong and the trip with Celebrity wasn't at all what we had payed for and expected ! 1. Celebrity Infinity could not leave in Valparaiso but instead the ship was leaving in San Antonio. Because of this we had no time left to visit Valparaiso and Vina del mar. 2. We do understand that the captain decided for the safety of the passengers that we couldn't tender in Punta Arenas. So, we have missed Punta Arenas too. The the captain decided to go straight ahed to Ushuaia and he had permission to dock instead of tendering, so that was good news. 3. But because of that decision we have missed all the glaciers because it was in the middle of the night and dark, we couldn't see a thing ! So we have missed all the glaciers too !!!! So we speak only for our own experience of course, 4 adult people, (2 couples), we are very disappointed in this trip. It was not worth the money! And we are very disappointed in Celebrity too. Less staff and less motivated staff. Not all of them: especially thanks too Shindi, Nicole, Rodolfo who were doing a great job in the dining room and the barman Yoga (Rendez Vous) and Edwin (Martini Bar). We were not very pleased with our housekeeping. We had to ask for everything: toiletpaper, shampoo, conditioner.....We tipped him the 3th day 20$ to avoid us from asking, but it went from better to worse. Ou feeling is that Celebrity is declining compared to other years !

Everything went wrong because of captain's decision !

Celebrity Infinity Cruise Review by Rinny1961

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Trip Details
  • Sail Date: December 2017
  • Destination: South America
  • Cabin Type: Deluxe Ocean View with Balcony 2A
We wanted to cruise Cape Horn and see Valpairaiso, "Glacier Alley: with five smallish glaciers within an hour’s sailing: Italia, Hollandia, Allemagne, Romanche & Espana, etc. But everything went wrong and the trip with Celebrity wasn't at all what we had payed for and expected ! 1. Celebrity Infinity could not leave in Valparaiso but instead the ship was leaving in San Antonio. Because of this we had no time left to visit Valparaiso and Vina del mar. 2. We do understand that the captain decided for the safety of the passengers that we couldn't tender in Punta Arenas. So, we have missed Punta Arenas too. The the captain decided to go straight ahed to Ushuaia and he had permission to dock instead of tendering, so that was good news. 3. But because of that decision we have missed all the glaciers because it was in the middle of the night and dark, we couldn't see a thing ! So we have missed all the glaciers too !!!! So we speak only for our own experience of course, 4 adult people, (2 couples), we are very disappointed in this trip. It was not worth the money! And we are very disappointed in Celebrity too. Less staff and less motivated staff. Not all of them: especially thanks too Shindi, Nicole, Rodolfo who were doing a great job in the dining room and the barman Yoga (Rendez Vous) and Edwin (Martini Bar). We were not very pleased with our housekeeping. We had to ask for everything: toiletpaper, shampoo, conditioner.....We tipped him the 3th day 20$ to avoid us from asking, but it went from better to worse. Ou feeling is that Celebrity is declining compared to other years !
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Cabin Review

Deluxe Ocean View with Balcony 2A
Cabin 2A 7126
The cabin was not tidy, the first day, we arrived at the 8th decembre 2017, I remarqued a hair pin on the floor, not mine, because I have short hair. I didn't remove it, and the last day, 23th decembre 2017 it was still there on the same place on the floor !!!! So does this means that the cabin has not been cleaned in 14 days ? I agree, the first time we travelled with the Celebrity Eclipse and itt flt great. The second time with Celebrity Silhouette and it wasn't as great as the first tim, but now, with the Infinity we felt like sitting on a very old ship. Everything in the room looked old fashioned and used, not clean. There where holes in the sheets, not big ones but the beginning when sheets are old and used. That is definitely not what I pay for with Celebrity, I guess Costa is even better ! No we are not pleased at all.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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