I really do not know where to begin this review, but I felt compelled to relay to this group how utterly disappointing a time we had on the Norwegian Epic (Dec 9-16, 2017). After having an absolutely amazing experience on the Norwegian Jade (March, 2017) we convinced our friends to cruise on the Epic with us this past week. This was not an easy task as both of these couples are steadfast Royal Caribbean devotees, having cruised exclusively on RCL for all previous cruises. In fact, they pushed us to join them on the Oasis of the Seas for this same week, but we convinced them that based on our great experience on the NCL Jade, we would all have a great time on the NCL Epic. This would prove to be no further from the truth.
While the weather was certainly dismal for the first few days of the cruise, I do not even factor that into any of the problems we experienced on the NCL Epic. In fact, we all joked once we got on board that a day in the rain on a cruise is far better than a day in the office! Not only were the first two days exciting and fun despite the poor weather conditions and not being able to stop in Great Stirrup Cay, we were all having a really nice time. Our friends were so impressed the first few days that our friend made it a point to stop by Guest Services and compliment the crew and ship on her initial impressions. The Guest Services officer even asked her ‘Do you like white or red?’ and then asked for their cabin number. Nice first impression for RCL Diamond Members!
Unfortunately, this was really the beginning of the end of what could have been an amazing journey. Things quickly unraveled from there. Rather than go into lengthy details, I simply will relay the most pertinent experiences we had and whether this is the first impression that Norwegian Cruise Line wants to its guests to encounter.