AQSC Marketing, Consumer Marketing Mgr. - AQSC has responded
Thank you for taking the time to submit this review. All feedback is taken very seriously and used as a reference as we are continuously striving to improve our guest experience. We sincerely apologize for any disappointment on your American Duchess cruise and it's value.
We are proud to say that since start-up, we have seen a constant increase in guest ratings and have worked very diligently to improve our service each week. It is unfortunate that you did not get to experience our crew at their best, but hope that you may reconsider a cruise with us in the future.
Again, thank you for this review.
American Queen Steamboat Company
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.