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Silver Shadow Review

5.0 / 5.0
Editor Rating
270 reviews
12 Awards

The culture of this ship does not live up to its rating

Review for Silver Shadow to Australia & New Zealand
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hgbmkt
6-10 Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Dec 2017
Cabin: Veranda Suite

We chose this cruise because of the itinerary, rating of cruise line and were told the ship had been renovated the year before. We were hugely disappointed. The Embarkation and disembarkation went smoothly, including the stops. That's where the good news ends. The staff on the ship were not well trained. The servers had these tablets they took orders on and they had pictures of all the cruisers so they could identify us but it was more of a distraction than a help because the really didn't listen to us they were more worried about writing on the tablet than listening to our orders. I think that's one reason they got everything wrong. They got it wrong nine out of ten times. Something as simple as having my cream on the table before my coffee got cold. Every morning before my coffee was poured I asked for cream for my coffee. They poured the coffee and then I asked for the cream again and then it took ten minutes for the cream to show up. This wasn't once or twice but every morning. The quality of the food was below average. We were in Australia and New Zealand and the fruit was tasteless. Nothing tasted like it should. The pastries and desserts all tasted alike. The chef did a cooking demonstration and didn't wear gloves and he was coughing all over the food. The cabin was worn out except the bathroom was very nice with two sinks and plenty of storage but we had to ask for shampoo and body lotion replacements almost like there was a shortage. The bed felt lumpy and worn to the point of needing replacement. The ship felt clean, plenty of restrooms with plenty of anti-bacterial dispensers everywhere. The entertainment was OK,not good but OK. Kirk the cruise director was excellent. The best show of the week was two nights before this ship pulled into our last stop and he did the entire show. It was the so much fun and everyone laughed and had a good time. The shore excursions were sub par as well, there was one that we all got 50% of our charge back because it was so awful. One example was Christchurch post Earthquake. They dropped us in town at some museum and told us that the bus will leave in three hours so be back by then. No map,no directions just go off. This was not even in the center of town. This was our first time on Silver Seas and will never again cruise with them. We were not alone. There were a good number of people unhappy with the ship as we were. Possibly 25% of the people. Some that had sailed with the SS previously and were upset and disappointed. When you're spending this much money you expect more

Cabin Review

Veranda Suite

Cabin V3

Cabin was worn out. Bed was lumpy and uncomfortable. Bathroom was nice with plenty of storage for toiletries. We had to ask for shampoo and soap replacement. The ships usually give you plenty but not on this ship.

Port Reviews

Melbourne

We did two tours booked on our own in Melbourne and they were excellent. One was to Phillip Island to see the Penquin Parade. Not sure why the cruise lines don't off it. Once in a lifetime experience.

Picton

It was a nothing

50 Helpful Votes

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