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We were excited to book NCL's Epic for New Year's Eve cruise. Our experience was just fair. The ship is the biggest of the ten we've been on. With 4,100 passengers It was too big for us. You had to get reservations for all important shows. Some reservations were just about impossible to get. We never did get in to see the comedy show -- lines were too long. The biggest disappointment came with the poor food service in the main dinning room. Epic appears to be sorely understaffed in the dinning room -- we frequently had to wait long intervals just to get served or get a cup of coffee. We asked for extra bread once and it came after desert was served. Once we left after waiting for half an hour to get desert. We could not flag down a waiter as none were around. I ordered prime rib and it was an embarrassment -- the end piece almost all fat and about one-quarter inch thick. Some cook placed it on a plate -- a waiter delivered it to me and when I asked to have it taken away the senior waiter we summoned instantly agreed it never should have been served. We did have some good meals at the Taste restaurant, but it was always hit or miss with the wait staff. We like to gamble and we know gamblers like to smoke. But Epic's efforts to keep the air in the casino half-way fresh was simply unacceptable. Other cruise lines, especially RC and HAL do a much better job of casino ventilation. We cut our gambling time by two-thirds because the smell was just over powering. Epic has a special residences called "The Haven" which has its own restaurant and pool. Haven passengers also get to sit in the main theater in the front -- reserved for them. So the feeling of being a second-class passenger for us was pretty strong. The good news is the professional entertainment -- especially "Burn the Floor" was exceptionally good. We arrived home safe and in that respect the cruise was a success. If you don't mind big crowds -- i.e. 4,000 and up -- then Epic may be right for you. The ship was clean and fairly new. The price is reasonable. Just be prepared for some disappointments in the restaurant wait times and the fact you need to make reservations for every show and you still won't get the best seats unless you pay a lot more for the Haven cabins.

50/50 Experience on NCL's Epic

Norwegian Epic Cruise Review by HIldy1776

1 person found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Balcony
We were excited to book NCL's Epic for New Year's Eve cruise. Our experience was just fair.

The ship is the biggest of the ten we've been on. With 4,100 passengers It was too big for us. You had to get reservations for all important shows. Some reservations were just about impossible to get. We never did get in to see the comedy show -- lines were too long.

The biggest disappointment came with the poor food service in the main dinning room. Epic appears to be sorely understaffed in the dinning room -- we frequently had to wait long intervals just to get served or get a cup of coffee. We asked for extra bread once and it came after desert was served. Once we left after waiting for half an hour to get desert. We could not flag down a waiter as none were around. I ordered prime rib and it was an embarrassment -- the end piece almost all fat and about one-quarter inch thick. Some cook placed it on a plate -- a waiter delivered it to me and when I asked to have it taken away the senior waiter we summoned instantly agreed it never should have been served. We did have some good meals at the Taste restaurant, but it was always hit or miss with the wait staff.

We like to gamble and we know gamblers like to smoke. But Epic's efforts to keep the air in the casino half-way fresh was simply unacceptable. Other cruise lines, especially RC and HAL do a much better job of casino ventilation. We cut our gambling time by two-thirds because the smell was just over powering.

Epic has a special residences called "The Haven" which has its own restaurant and pool. Haven passengers also get to sit in the main theater in the front -- reserved for them. So the feeling of being a second-class passenger for us was pretty strong.

The good news is the professional entertainment -- especially "Burn the Floor" was exceptionally good. We arrived home safe and in that respect the cruise was a success.

If you don't mind big crowds -- i.e. 4,000 and up -- then Epic may be right for you. The ship was clean and fairly new. The price is reasonable. Just be prepared for some disappointments in the restaurant wait times and the fact you need to make reservations for every show and you still won't get the best seats unless you pay a lot more for the Haven cabins.
HIldy1776’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience

Cabin Review

Mid-Ship Balcony
Cabin BB
Cabin was clean and spacious. Cabin attendant was excellent.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

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