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We chose this cruise because the itinerary sounded very interesting and the Viking small ocean ships appeal to us. We have sailed on this ship before (Feb, 2017 and March, 2016) and loved the ship, food, entertainment, shore excursions and the staff, This particular cruise did not come close to matching our previous trips. The staff were very friendly but seemed overwhelmed. The tours were not planned well and the guides were not very good. We were very disappointed with some of the tours and guides. It seemed to us that the shore excursions were not well thought out and prepared for. We felt like guinea pigs who paid full fair for a first time itinerary. The staff in The Restaurant seemed overwhelmed and rushed. On Christmas Eve our food was served cold and subsequent visits weren't much better. It should have been a relaxing experience and it was definitely the opposite. Viking was definitely not ready for prime time on this new itinerary. They should never have offered this trip before doing a test run. They might have been better off by offering a discounted price to loyal, seasoned VIking travelers and asking them to review and evaluate ports and tour options before offering this cruise to the general public.

Amazon disappointment

Viking Sea Cruise Review by SDCAtravelnut1

5 people found this helpful
Trip Details
We chose this cruise because the itinerary sounded very interesting and the Viking small ocean ships appeal to us. We have sailed on this ship before (Feb, 2017 and March, 2016) and loved the ship, food, entertainment, shore excursions and the staff,

This particular cruise did not come close to matching our previous trips. The staff were very friendly but seemed overwhelmed. The tours were not planned well and the guides were not very good. We were very disappointed with some of the tours and guides. It seemed to us that the shore excursions were not well thought out and prepared for. We felt like guinea pigs who paid full fair for a first time itinerary.

The staff in The Restaurant seemed overwhelmed and rushed. On Christmas Eve our food was served cold and subsequent visits weren't much better. It should have been a relaxing experience and it was definitely the opposite.

Viking was definitely not ready for prime time on this new itinerary. They should never have offered this trip before doing a test run. They might have been better off by offering a discounted price to loyal, seasoned VIking travelers and asking them to review and evaluate ports and tour options before offering this cruise to the general public.
Viking Cruises, Community Team has responded
Dear SDCAtravelnut1, As a return guest to Viking Sea, we’re delighted to hear you loved numerous aspects of our past voyages together. While we’re pleased to learn you found this itinerary appealing as you considered your next adventure with us, we sincerely regret that the voyage fell below your expectations. Your feedback is valuable in helping us make improvements, and as a loyal guest, our continued relationship is important to us as well. Accordingly, in an effort to fully address your concerns and discuss these in detail, we invite you to contact us at TellUs@vikingcruises.com. SDCAtravelnut1, we appreciate this opportunity to learn more about your trip, and hope that through our further discussion, we can restore your enthusiasm in our cruises. We look forward to hearing from you, and wish you well. Kind regards, Viking Cruises
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
SDCAtravelnut1’s Full Rating Summary
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Cabin Review

Cabin 6014
Our cabin was very nice, clean and comfortable. The mini bar that was filled daily was an excellent addition. Loved the heated bathroom floors. The bed was very comfortable. The pillows were not.

Port & Shore Excursion Reviews