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MSC Divina Review

Nightmare Cruise

Review for the Panama Canal & Central America Cruise on MSC Divina
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SouthernKathryn
First Time Cruiser • Age 60s

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Sail Date: Dec 2017
This is our shower. Day 1. We were in a balcony upgraded, paid for, room. We had to ask for wash cloths. There were none. The only way we got new towels were to throw them on the floor. Totally out of my character. Never did we receive one fancy folded anything as come to be the norm on many prior cruises, other lines. We go to a three star Best Western on departure awaiting our flight the next morning....their service was exceptional!
Day 10. Shower again. Never cleaned. The room attendant was nice and smiling... but unfortunately....not competent.
This name badge belongs to the individual below. He was 1 of 3 of the crew on the entire ship that was even friendly!
This sweet man was the Accounting Manager, Andrea Cavallucci. On an excursion day, in the pouring rain, my partner and I became separated. After 6 different people, including mostly ship crew shrugged their shoulders and walked away, this sweet man, put me on a shuttle so I could at least see the city. I made sure to seek him out and take him picture. A wonderful, caring person! A rarity on this ship!
Our Dinner waiter, Dhapam. This was his second week on the ship. He was nervous the first night, but after that, the waiters were fighting o get our table. We were laughing and having fun - All without alcohol! He was wonderful!
Mr. T in Belieze! Tubing the Crystal Caves and Ziplining. He was outstanding! Exceptionally knowledge about the area, culture, history, as well as current on CPR, etc. he was exceptional, a true delight and would HIGHLY recommend him!
Dunes Falls and Dolphin Encounter. Loved everything about it. Except, the brochure said lunch was included, it was not.
Cartagena Hop on Hop off! DONT! You get off, it’s a foot race with the tour guide, you are swamped with peddlers, you can’t find the guide, she’s short, and has a ball cap on. We passed numerous other guides with paddles identifying their group. You had to run to find ours. And then you don’t dare get off again! We passed three different groups that said this was the 2 or 3 bus that was full thus preventing them from getting back on. The busses ran at 30-35 min intervals. Nightmare redefined. MSC acknowledged the nightmare with a one hour very limited cocktail hour the next day. So I called. We do not drink. I was told there would be fruit punch. I told her I could get that any time I wanted from the buffet on the 14 th floor. No response. So, we cancelled our Puerto Limon tour. No way were we encountering an overpriced nightmare again.
The on ship nightmare entertainment...well....if you’ve even heard a bald opera singer sing “We are the Championship” by Queen, well you just have not lived! Or how about the piano bar, where nary a key was played because the same woman played her guitar every night. From Patsy Cline (or so they said), to Country Western (my ears hurt!). Sad just sad. Most of the nightly shows were opera and not a variety. Very disappointing.
This is the New Years Eve Celebration. The dinner menus in The Black Crab were the same thing on a rotting basis. The AllT any time buffet became more and more sparse by the end of the cruise. The pizza on the other hand, was exceptional. Desserts were the same every single night. An Italian loner with very few Italian dishes.
Luggage was to be tagged and placed outside our room at midnight. Good Gravy! All we heard was clatter bang and laughter! Not sure if this was broken then, we purchased it at the on board shop, and it was packed very, very securely.
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