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Let me start by saying that we had fun and overall enjoyed our 1st cruise. but, there were definite issues and there is little to no chance that I would cruise again on the Norwegian Sun. 1. 3 of our excursions were not what the shipboard description said they were going to be. 2. We were out and out lied to in regards to a spa treatment that my wife paid for. The spa personnel admitted to our face that they lied about the price when she booked, but refused to honor the price after her treatment. We went to the main desk for the ship and were told that it was not their problem because the spa is an independent contractor. So stuck paying a higher price with no recourse. 3. The food on the ship was just ok. Nothing fancy but not bad. Service was hit or miss. Even had 1 waitress that was so rude... she said the reason she was rude was because she had only had 3 hours sleep. Pretty sure that is not a good reason to be rude to the customer. 4. We had the drink package and the last few days on board it was difficult to get a drink unless you were willing to stand in line for 20 minutes or more to get one. The highlight of the Bars on board tho was Edwardo... he was amazing... remembered our names and drinks after just 1 visit to his bar. Problem... his bar was only open until 9. After that good luck. 5. As for onboard entertainment.... not much to do during the day... the pool was closed alot... no rock wall or the like... so unless you want to play bingo or go to the casino... prepare to be bored or bring a book. We have friends that cruise each summer and this cruise did not compare to the experiences they had. We were dissapointed because of what others had told us about their cruises. Granted they cruised on other cruise lines... maybe we will have to try that. The highlight to our cruise was the other passengers. We have a few of them that we communicate with and will be friends for life. So. Overall we made the best of the issues and hope to cruise again in the future but not on the SUN.

Fun but Troubling

Norwegian Sun Cruise Review by gonnabeagigiagain

Trip Details
  • Sail Date: November 2017
  • Destination: Caribbean
  • Cabin Type: Oceanview Picture Window
Let me start by saying that we had fun and overall enjoyed our 1st cruise. but, there were definite issues and there is little to no chance that I would cruise again on the Norwegian Sun.

1. 3 of our excursions were not what the shipboard description said they were going to be.

2. We were out and out lied to in regards to a spa treatment that my wife paid for. The spa personnel admitted to our face that they lied about the price when she booked, but refused to honor the price after her treatment. We went to the main desk for the ship and were told that it was not their problem because the spa is an independent contractor. So stuck paying a higher price with no recourse.

3. The food on the ship was just ok. Nothing fancy but not bad. Service was hit or miss. Even had 1 waitress that was so rude... she said the reason she was rude was because she had only had 3 hours sleep. Pretty sure that is not a good reason to be rude to the customer.

4. We had the drink package and the last few days on board it was difficult to get a drink unless you were willing to stand in line for 20 minutes or more to get one. The highlight of the Bars on board tho was Edwardo... he was amazing... remembered our names and drinks after just 1 visit to his bar. Problem... his bar was only open until 9. After that good luck.

5. As for onboard entertainment.... not much to do during the day... the pool was closed alot... no rock wall or the like... so unless you want to play bingo or go to the casino... prepare to be bored or bring a book.

We have friends that cruise each summer and this cruise did not compare to the experiences they had. We were dissapointed because of what others had told us about their cruises. Granted they cruised on other cruise lines... maybe we will have to try that.

The highlight to our cruise was the other passengers. We have a few of them that we communicate with and will be friends for life.

So. Overall we made the best of the issues and hope to cruise again in the future but not on the SUN.
gonnabeagigiagain’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Oceanview Picture Window
Cabin OC 6010
Our cabin was good and our cabin steward was very friendly.
International Deck Inside Cabins, Outside Cabins

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