Wanted to visit hawaii and french polynesia.
oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017.
My husband and i are seasoned cruisers having 24 cruises under our belts, 2 with oceania. On this cruise the first 5 days across to honolulu we had no air conditioning or hot water. Safe not working.
food which was, for lack of a better word, insignificant!!!! (oceania prides itself on the finest cuisine).
After spending a day in honolulu we proceeded to our next destination, kauai. 2 a.m. All went dark and quiet. Engines broke down, no power, captain came on intercom “emergency power”. Everyone up to terrace café and horizon lounge. At day light we were allowed back to our cabins. Very little communication from the captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped maui, kauai and fakarava in french polynesia.
While in port of honolulu fire caught on deck 11.officers smoking area. They announced it was a small fire. While looking down 11 fire trucks were at the bottom of the ship.
we lost 3 destinations out of 8. Hundreds of guests complained to concierge and were told that the company would be coming out with a letter of explanation and compensation.
Our trip cost us $ 15,000 with air from papeete to lax. We received an offer of $500 future cruise credit usable in 2018-19 – wow!!!
What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit.
Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines.
We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!!
Room - smallest balcony stateroom ever, smallest bathroom, smallest shower
Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc
Internet – slowest on the planet – we were not able to reply to emails – toooooo slow.
Entertainment – poor to mediocre
To add insult to insult the final port was papeete, arriving at 8.00 p.m. On a saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to new zealand. Stores were closed since it was sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. We were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by oceania. Oceania was happy to take their money and dump them as soon as possible!!!
We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the cruise vacation guide book i.e.
“OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST”
This did not happen in papeete – the true experience was being kicked off the boat with no thanx!!!!!!
We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “regatta” don’t go, you may be sorry, we were!!!!!!!!!!!!
Terrible no air conditioning no hot water for 4 days