• Write a Review
  • Boards
  • Log In
Crystal Symphony Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
323 Reviews

Luxury with some major limitations

Crystal Symphony Cruise Review by jemfields

1 people found this helpful
Trip Details
  • Sail Date: Jul 2017
  • Destination: the Baltic Sea
  • Cabin Type: Deluxe Stateroom with Large Picture Window (limited view)

This review is only highlighting two major problems that Crystal has had with its policies for the ships.

1. Children are only looked after by kids club care while a parent is onboard. - If both parents (Authorized person) leave to go on a shore trip they MUST take the kids with them - Noting that a number of the shore trips are not for children -

2. The only compromise is to have a staff member - not trained in child care are not having any basic emergency medical training baby sit them in your room. That's not to the same standards as kids club as they staff member could be any volunteer -

3. The Internet on board continually dropped out for a lot of the day, while my 4G/3G Modem to Norway telco was providing 50 - 100 Mb/s from the room - for all the trip other than a 8 hour ocean trip from Norway to Scotland. When I pointed out this to the IT staff they said that Satellite was the only way they could provide the service. In addition that noted that Internet complaints where the largest item of complaint.

4. Children leaving the vessel can be marked for checking that they have a parent with them. However, every time we left the ship our child ran ahead and was never stopped.. There identification system rang a bell and they then turned it off at no stage stopping the child

I pointed out the kids club issue during the trip to the Director of Services and they advised that its company policy and there is no flexibility

I showed the engineering and IT staff the speed I had with 3g/4G while at sea and was advised that they have 32 Mb/s to the satellite and that it ...When they loose the Satellite they have a backup but on trip to far northern latitudes they will continually have a problem.

this was not a good family experience.

I have rated below ignoring tese issues

jemfields's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Deluxe Stateroom with Large Picture Window (limited view)
Cabin E1 8084

Tight room for 2 +1 but with good service from staff the room worked for us. The ship was up for refit after our trip so it was a bit worn and some noise but for sleep was good.

Port & Shore Excursion Reviews

Art Noveau Town On Foot

Everywhere in Noway has a bit of something special

View All 8 Art Noveau Town On Foot Reviews
Polar Museum and Wilderness Center

So much to see

View All 11 Polar Museum and Wilderness Center Reviews
City and Island Tour

lots of life

View All 7 City and Island Tour Reviews
City Tour

Lots of life in the city

View All 136 City Tour Reviews
Ulriken Cable Car

Great view

View All 29 Ulriken Cable Car Reviews
The Old Town

Walking tour

View All 57 The Old Town Reviews
Bike Tour

Easy to travel this town with a bike, great fun

View All 4 Bike Tour Reviews

Previous ReviewNext Review
1 Reviews Written
1 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Crystal Symphony Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.