Our travel agent suggested The Harmony of the Seas as it was newer than what we have sailed on in the past (Navigator, Adventure, Sun and Dawn Princess as well as Disney cruises). The boat is soooooo beautiful. Attention to detail was great and the celebration of Christmas was wonderful. The slides were very cool (always packed - our boys gave up after going on them one time). Central Park and the restaurants were very nicely done - it really took you away as if you weren't even on a cruise ship at all. The cabins were nice though typical. Those on the atrium side would not be our choice in the future (our boys stayed in one) as they were so noisy into the night. The pool deck was nice, however, the activity we loved to watch by the pool in the past was moved to another part of the ship entirely I guess because there was no room to dance - so many chairs were needed to allow for everyone to lay by the pool. There were WAY too many sitting chairs. The boat never had enough lounge chairs for everyone to sun by the pool. There were "sitting chairs" but no one wanted to sit in them so there were many people out of a chair generally unhappy at times as they came to late to grab a lounge chair. The policy of not saving chairs was strictly enforced and that was good but there were never enough lounge chairs at all - it was packed on the days at sea.
We liked the idea of the adult beverage packages but charging for all beverages now? Really?? Cruises already cost a lot but now you will pay for every beverage you drink not just alcohol - so be prepared to set up a beverage package before you board. Kudos to our steward Christian and a few wonderful waiters and bartenders! Thank you to Eric at the Mast Bar and a special thank you to Shainie in the Silk Dining room. She totally cares about her guests - takes the time to get to know them, remember their names and make each and every visit there wonderful (she should be the head wait staff, not Keisha who was the "head" waiter - she didn't give us the time of day).
Cleanliness was great. So happy that hand washing stations were installed before the dining rooms. One Windjammer? Never enough for all the people. That was a huge complaint of ours. Sometimes you would circle the one level cafeteria for a good 10 minutes to try to find a table or a single eat to eat your meal. At times I was ready to give up and once just stood up to eat- no exaggeration. A huge problem at breakfast.
We sadly did not get to see more than one show - you now need to book the shows months in advance or you'll end up at a show long after 10:00. We miss the old days of early dinner, late dinner - walk into a show after your dinner..... This may be our last cruise - or at least on such a huge ship. Making them bigger does not make them better.