My wife and I took a Cruise at MSC Musica. RIo-Buenos Aires-Rio. After purchasing the tickets, directly with MSC, we received, on the eve of the trip, an email confirming a cabin with a balcony. We were very happy because we bought the Bingo rate and knew we could go to internal or external cabin with balcony. Confirmed that it was external, with balcony, we rejoice even more. On the day of the checkin, they confirmed our cabin and we dispatched the bag. Arriving in the cabin, our bag was already there and even the beverages tickets that had been bought, were on the bed, waiting for us. The chamberlain introduced himself, "ticked" our name on the passenger list under his responsibility and put himself at our disposal. The journey began in the best possible way. My wife loved the cabin, took pictures, sent them to friends, etc. After about an hour we were there, I decided to take a shower. When I went out of the shower, naked, the door of the cabin opens and another couple enters !! I pulled the towel over to cover myself, but it was extremely embarrassing. The couple, it was not their fault. MSC gave them another card with the same number of our cabin! Very embarrassed, I put my clothes on and went down to reception to try to solve the problem. The man at the front desk said that I would have to leave the cabin for this couple to use and they will send me to an internal cabin. I answered that no, I had received that cabin, the checkin had confirmed that cabin and that my things were waiting for me in that cabin (suitcase and beverage tickets) We even had already taken all the clothes and kept them in the closet. Also, I confirmed with this couple that their ticket was also promotional. So, why they would get us out of there ??? The receptionist said that he could not do anything and that I was supposed to go upstairs, pack my things and that someone would come there to help me with my bags and tell us where we were going. I went back, embarrassed, My wife was very upset and we started to pack things back. We waited for an hour in the cabin.Nothing. I went down again with the same gentleman and he asked me: Why do you not changed yet? I lost my temper: I said: you told me to wait. I do not know which cabin you will send me. even if I knew, would I open the door with my finger? Where's the card? He then took the card and gave it to me. Needless to say, we had to carry the bags ourselves. Arriving in the inner cabin, my wife almost cried. Suffocating. She went totake a shower. It only had cold water. Can you imagine the disappointment ??? We called the maintenance service. The guy went there after a while and said that he needed to change the register that opened the water, but that he did something that we would be able to use for a while, until he fix it later. In fact, the hot water worked. But it was closing after a few time and we had to constantly regulate. All of these situations have spoiled our whole experience on the ship. On the second day, at night, they left a champagne in our cabin, apologizing. Later, around midnight, we were informed that there was an external cabin availiable. I decided to move in the same night, because the internal cabin was very bad. We packaged everything and by one o'clock AM, we were in our new cabin. Tired, but at least we got a decent shower.

I felt really embarrassedin froint a couple of strangers and MSC ignored our suffering. The ship's reception staff is insensitive and does not seem to care for the guests. Oh ... I forgot to mention one detail: On the first day, I called the MSC number where I had bought the ticket and they advised me to talk to someone from the guest relation in the ship. I went to the front desk and asked to speak to her. I was told that she was not available and that if I wanted to, I could schedule a meeting with her the other day, at 10 o'clock AM. But it would not help me, because she coulddo nothing. Even so, I scheduled the meeting. The other day at 10 AM, what happened? She was not there and could not receive me. I reiterate that in the purchase of the fare, I knew that the cabin would be allocated by lot. But after the confirmation by email, checkin, after we are using the cabin, to be surprised by other guests, in a delicate situation, It was terrible! We could not have been "ripped" out of our cabin like that. It was a monumental MSC mistake that, I repeat, embarrassed me and spoiled our experience on board. They tried to solve it later, but it was little, in comparisson to what we went through. I would not recommend this cruise because of the lack of organization, the insensitivity of the attendants on the ship and for the embarassement I was exposed.