We chose this cruise for a family Christmas holiday and prior to leaving I became very anxious after reading all the negative reviews. We had an amazing week on board a beautiful ship and not one of our group of seven had any complaints.
Embarkation was the quickest and most efficient I have experienced. It was as quick as boarding as a Yacht Club passenger which we have done in the past. Disembarkation was as good and undoubtedly the best I have had in my over 10 cruises.
Personnel were amazingly friendly and good at their tasks, from waiters to cabin staff. Even those working the administration side were helpful. We only had reason to use them twice and never waited more than 7 minutes each time. Considering there are so many passengers I find this exceptional.