Hot cabin (not the good way, as in a sauna), poor service, bathroom issues.

We chose this cruise because of the length of the trip, the reviews from our travel agent and time schedule. The embarkation process was smooth, the fact that we arrived 3 hours after the initial process help a lot. The ship schedule accuracy is pristine, they dont play around, they say they leave 4:30pm and they do. Theres a lot of places to eat around, free and paid. The ship was really clean. The service received from our steward was excellent, a very friendly man from Bali, Mr Gusti.

With that been said, lets start with the not so good part. The Cabin was hot most of the time, the first 5 - 6 Nights were unbearable and i mean sweat at 2:00am. We barely slept because of the heat. We called guest services a couple times, they sent a technician that told us about a damper and power surges and the fact the vent was open to %75 because of that. In the end he did something everytime, but the temp was not even close to cold or fresh. The cabin bathroom didnt want to flush for a couple of times, the worst event was the last night, stood like that for 2 hours.

We felt discriminated at times, because of the table expenditure. The moment they realized we were not much of a fan of alcohol or expensive beverages, the service went from 10 to 0. One night we were accomodated on one side of o'sheehan's, the side where there was no one else because of the need of a low table for my son in a wheelchair, that night we saw the waiter like 2 times...the rest of the service i had to either call for them or stand up . Only at the specialty restaurants we felt welcome from start to end.

The debarkation process with a wheelchair was really difficult, had to compete with rude people and anxious to get home. The procedure stated that cabins with people with wheelchairs met at the le bistro lounge, we arrived there on time, but no one from the ship was there...they were on a different zone of the lounge(close to the kitchen or service area). I asked a security person about the process, but he was clueless, but he was kind enough to make the calls and guide us to the correct zone.

The steward service was flawless. the Cabin temperature was really hot all the trip. The bathroom stop working for moments.