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An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers). The ship needs new paint, furnishings, and carpet. Looks tired. Cleanliness an issue. Our cruise was used as a training exercise for PR Chinese staff headed to the Joy. Some were fine and knew what they were doing; many were not ready for customers. More generally, service was very slow--especially in restaurants. Food was middling, with no memorable meals particularly good or bad. Drinks portions very small--always order a "double" to get what one might expect a single to be on land. The ports on a repo-cruise are catch-as-catch can but the crew struggled to set up gangways in several places. In many cases, shuttle buses were required to get from the ship to the port gate. This was worst in Lima, when only two smaller and one larger shuttle bus were provided, causing many people to give up on leaving the ship after lining up an hour. NCL Guest Services kept saying "not our fault" but why then are they calling on these ports if they can't handle the pax? Of course the ship-sponsored shore-ex busus came dockside... of course they did. The best port was Cartagena, but we had that cut short to be first-in-line at the Panama Canal. HAL's Zuiderdam arrived at the canal sixhours after us, to be second-in-line. The ship's stabilsers were not functioning properly and this made for a wild last night at sea (Coquimbo--San Antonio).

Burnt-Out Sun

Norwegian Sun Cruise Review by Shawnino

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Trip Details
  • Sail Date: December 2017
  • Destination: South America
  • Cabin Type: Penthouse with Balcony
An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers).

The ship needs new paint, furnishings, and carpet. Looks tired. Cleanliness an issue.

Our cruise was used as a training exercise for PR Chinese staff headed to the Joy. Some were fine and knew what they were doing; many were not ready for customers.

More generally, service was very slow--especially in restaurants. Food was middling, with no memorable meals particularly good or bad.

Drinks portions very small--always order a "double" to get what one might expect a single to be on land.

The ports on a repo-cruise are catch-as-catch can but the crew struggled to set up gangways in several places. In many cases, shuttle buses were required to get from the ship to the port gate. This was worst in Lima, when only two smaller and one larger shuttle bus were provided, causing many people to give up on leaving the ship after lining up an hour. NCL Guest Services kept saying "not our fault" but why then are they calling on these ports if they can't handle the pax? Of course the ship-sponsored shore-ex busus came dockside... of course they did.

The best port was Cartagena, but we had that cut short to be first-in-line at the Panama Canal. HAL's Zuiderdam arrived at the canal sixhours after us, to be second-in-line.

The ship's stabilsers were not functioning properly and this made for a wild last night at sea (Coquimbo--San Antonio).
Shawnino’s Full Rating Summary
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Cabin Review

Penthouse with Balcony
Cabin SG 8001
Shabby. Water leak coming from wall between shower and toilet--but not from shower side (from above apparently). Needs new carpet, paint, mattress. Front-facing balcony (very good size).
Fjord Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins