The ship is not up to the standards one expects from a modern cruise liner, the ship is old at 10years & tired. It is the only cruise line where you have to submit credit card details per passenger in order to get a boarding card they took the equivalent of 900$ from each of our accounts & that was before we had even stepped a foot outside the UK, Boarding was a farce, queuing up in an old warehouse with no seating no toilets that I could see . The cabin was barely adequate, very cramped you couldn't get out of the bathroom if someone wanted either to come in to the cabin or wanted to get at the wardrobe. The balcony or veranda as HA put it had furniture that looked as if it came from the 20s cushions that could not be removed so were continually wet. The public rooms were OK just, but there was no library as such just a collection of books in book shelves spread across two of the public rooms without rhyme or reason & very few at that. We always opt for fine dining, in this case it was anything but that, the menus looked impressive full of culinary terms no one understood, when the food came it was either cold or burnt or both, the staff soon learnt not to serve the table with cold food, The majority of the food was just about edible, as if the chef really didn't know the meaning of fine dining, a good example was one night we had roast beef & Yorkshire pudding, the beef was ok, not the best cut but the yorkshire pudding was terrible, it was so bad & tough that I could have used it to sole my boots, we later discovered that the chef was Indian, we asked him for an indian meal he said ok but it never materialised, throughout the ship the food seemed to be of an equally poor standard. No where on the ship could you get a half decent cup of coffee, apart from the coffee stall in the explorers lounge, else where it was stewed with in an inch of its life. For the most part the staff, Indonesian, were helpful & friendly, it was when you came to the american staff that the trouble started, the impression they gave was that they couldn't be bothered with you, an example was our cabin air conditioning seemed to be permanently stuck on very cold, even in New Zealand in November the weather is chilly, we reported the fault & eventually a young girl came to check it out, "nothing wrong with it" she said "it is meant to be cold" I pointed out that if that were the case why it the dial have red numbers on it. As nothing further was done I went back to the front desk & complained, after 2 days an engineer arrived, " your quite right, the thermostat is us" & promptly fitted a new one. I wont even talk about the entertainment, one or two good acts the rest rubbish. Shore excursions we chose not to take the ships advertised shore excursions but used an online agency who's prices were 60% cheaper than the ships & didn't include the 15% surcharge the ship puts on every thing. My wife & I are both over 70, we have been cruising every year for over 10 years, so we have had a lot of experience of what to expect from a cruise line, we have always wanted to visit this part of the world & due to other commitments we had to go at this time of the year. Holland America will I'm sure be pleased to know that we will never step foot on one of their ships ever again.

Dreadful

Noordam Cruise Review by Kundo

5 people found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: South Pacific
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
The ship is not up to the standards one expects from a modern cruise liner, the ship is old at 10years & tired. It is the only cruise line where you have to submit credit card details per passenger in order to get a boarding card they took the equivalent of 900$ from each of our accounts & that was before we had even stepped a foot outside the UK, Boarding was a farce, queuing up in an old warehouse with no seating no toilets that I could see .

The cabin was barely adequate, very cramped you couldn't get out of the bathroom if someone wanted either to come in to the cabin or wanted to get at the wardrobe. The balcony or veranda as HA put it had furniture that looked as if it came from the 20s cushions that could not be removed so were continually wet.

The public rooms were OK just, but there was no library as such just a collection of books in book shelves spread across two of the public rooms without rhyme or reason & very few at that.

We always opt for fine dining, in this case it was anything but that, the menus looked impressive full of culinary terms no one understood, when the food came it was either cold or burnt or both, the staff soon learnt not to serve the table with cold food, The majority of the food was just about edible, as if the chef really didn't know the meaning of fine dining, a good example was one night we had roast beef & Yorkshire pudding, the beef was ok, not the best cut but the yorkshire pudding was terrible, it was so bad & tough that I could have used it to sole my boots, we later discovered that the chef was Indian, we asked him for an indian meal he said ok but it never materialised, throughout the ship the food seemed to be of an equally poor standard. No where on the ship could you get a half decent cup of coffee, apart from the coffee stall in the explorers lounge, else where it was stewed with in an inch of its life.

For the most part the staff, Indonesian, were helpful & friendly, it was when you came to the american staff that the trouble started, the impression they gave was that they couldn't be bothered with you, an example was our cabin air conditioning seemed to be permanently stuck on very cold, even in New Zealand in November the weather is chilly, we reported the fault & eventually a young girl came to check it out, "nothing wrong with it" she said "it is meant to be cold" I pointed out that if that were the case why it the dial have red numbers on it. As nothing further was done I went back to the front desk & complained, after 2 days an engineer arrived, " your quite right, the thermostat is us" & promptly fitted a new one.

I wont even talk about the entertainment, one or two good acts the rest rubbish.

Shore excursions we chose not to take the ships advertised shore excursions but used an online agency who's prices were 60% cheaper than the ships & didn't include the 15% surcharge the ship puts on every thing.

My wife & I are both over 70, we have been cruising every year for over 10 years, so we have had a lot of experience of what to expect from a cruise line, we have always wanted to visit this part of the world & due to other commitments we had to go at this time of the year. Holland America will I'm sure be pleased to know that we will never step foot on one of their ships ever again.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VF 5026
small & cramped
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews