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Queen Elizabeth Review

4.0 / 5.0
645 reviews

Dirty cabin and poor entertainment

Review for the British Isles & Western Europe Cruise on Queen Elizabeth
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10+ Cruises • Age 60s

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Sail Date: Nov 2017
Cabin: Balcony

Firstly I must say that we have enjoyed all previous cruises done at this time of year and have sailed on QE before, so had no hesitation in doing this again. Although relaxing, despite being a little colder than usual, our experience this time was not so good and here is why.

Cabin – 6175

On arrival had to clean the drawers on the right hand side of the bed as there was a sticky residue (red wine?) on the front. Nothing noted for a few days until went to use a glass from the tea tray, this is where it went really downhill. The tray was extremely dusty along with the spoons and their rest. There was a dried spillage under the rubber mat, resembling dried milk, also there was evidence of dried milk under the front of the mat and in the tray itself. I did write a message in the dust ‘clean me’. The following day the message had been wiped, but the rest of the tray was still dirty with significant rings where the mugs/glasses were. We then moved the mugs onto the clean bit. On returning to the cabin after breakfast the mugs were back in place but the tray had still not been dusted. It felt like a game was in play. It was also noted that there was significant ‘old’ dust in the bathroom. The shaver socket dust was solid, the dust/dirt on the shelves and edging strips under the shelves was grimy, and had been like that for some time. I have an interesting photographic timeline! The final straw was when the chest of drawers (as above) both opened and on closing them noticed a sticky residue from the previous spillage under the drawer fronts. At this point housekeeping was contacted, an inspection undertaken and confirmation that this fell well below standard and would be addressed. The tray was dusted but the dried milk remained. The shelves in the bathroom were partially cleaned with some residue at the very edge of the shelving still visible. It should be noted that after this clean the shower had been set to the hottest setting, we do check but there was no reason for it to have been turned this high, despite being normal all week! When packing we discovered a daily planner for a day during the previous cruise under the bed. So in summary, dirty tea tray, dirty bedside, dirty shelving and socket in bathroom, lack of cleaning under the bed. I hope you will address this and perhaps consider giving this cabin a deep clean that it needs if not already done so.

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Cabin BD

Bed faces aft.

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