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Trusted Thomson..... Having been on approx 12 cruises under the Thomson flag, starting many years ago with the good old Topaz. Have sailed on other ships, Royal Caribbean, Princess, Cunard, but Thomsons have always come out on top for value for money, food, entertainment, but most of all the friendliness of both staff and fellow passengers. Can't help but feel that Tui, Marella or whatever they are now branding themselves, have lost sight of their reputation and disappointed to have to say that although the ship was nice enough, the service and friendliness was nowhere near as good as other Thomson cruises. Staff seem tired and rushed, drinks and dinner service nowhere near as polished or as swift. The self service buffet, is a somewhat chaotic layout and really hard to find a table, disorganised, always running out of cups, plates and missed the presence of someone overseeing this busy operation. Wait time at the bars too long, with people queuing 4 deep, and real lack of table service in these areas that would have avoided the congestion at the bar. Some of the shows were very good, others toe curling. The outside main pool area, was heavily congested, smoking area inadequate for the number of smokers on board (read your passengers better!) hard to get a sunbed, the worst of this area, is the completely unnecessary volume of the large screen, was really uncomfortable, not helped by a few of the daily entertainment team being very loud and amateurish. We paid for and enjoyed a couple of the canape and bubbly sail always, unfortunately, this in the past was something that Thomsons made all passengers feel a part of in the past without trying to get that extra 'dollar' out of you, Officers were pleasant, but we really missed the old style of seeing the presence of officers mingling with passengers, that didn't cost you anything for the 'privilege' Shame, that the uniqueness of what made Thomsons so appealing and the sparkle and friendliness seems to have been forgotten.

Standards and service slipping

Marella Discovery Cruise Review by Calmseas007

5 people found this helpful
Trip Details
Trusted Thomson..... Having been on approx 12 cruises under the Thomson flag, starting many years ago with the good old Topaz.

Have sailed on other ships, Royal Caribbean, Princess, Cunard, but Thomsons have always come out on top for value for money, food, entertainment, but most of all the friendliness of both staff and fellow passengers.

Can't help but feel that Tui, Marella or whatever they are now branding themselves, have lost sight of their reputation and disappointed to have to say that although the ship was nice enough, the service and friendliness was nowhere near as good as other Thomson cruises.

Staff seem tired and rushed, drinks and dinner service nowhere near as polished or as swift.

The self service buffet, is a somewhat chaotic layout and really hard to find a table, disorganised, always running out of cups, plates and missed the presence of someone overseeing this busy operation.

Wait time at the bars too long, with people queuing 4 deep, and real lack of table service in these areas that would have avoided the congestion at the bar. Some of the shows were very good, others toe curling.

The outside main pool area, was heavily congested, smoking area inadequate for the number of smokers on board (read your passengers better!) hard to get a sunbed, the worst of this area, is the completely unnecessary volume of the large screen, was really uncomfortable, not helped by a few of the daily entertainment team being very loud and amateurish.

We paid for and enjoyed a couple of the canape and bubbly sail always, unfortunately, this in the past was something that Thomsons made all passengers feel a part of in the past without trying to get that extra 'dollar' out of you, Officers were pleasant, but we really missed the old style of seeing the presence of officers mingling with passengers, that didn't cost you anything for the 'privilege'

Shame, that the uniqueness of what made Thomsons so appealing and the sparkle and friendliness seems to have been forgotten.
Calmseas007’s Full Rating Summary
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Cabin Review

Cabin 7070
Nice cabin,,, balcony, which although very email, we did make use of.
Cabin steward extremely good, although unlike other cruises, we did not get to see him around very much, most probably overloaded with work, like many of the other staff on board