Celebrity Infinity Cruise Review by fish2#
- Sail Date: December 2017
- Destination: South America
- Cabin Type: Concierge Class 2
Dining was excellent. We typically sat with others and enjoyed meeting many new travelers and sampling excellent food. Embarcation and Disembarkation worked well although we were very disappointed in the late change of the port from Valparaiso to San Antonio and the companies very poor response to help customer make that transiton. First we were told that we had to make our own way and then after complaints to supervisors, were able to get a bus to the new location after staying overnight near the airport. We had to cancel a planned trip to Valparaiso.
The excursions were good but the tender service was awful. As one client mentioned, this is not their first rodeo and they should have a better system. It was hard to get off the ship if you didn't pay for one of the Celebrity excursions - we had to complain to get off early enough on Sunday to get to a church service. Some of the tenders were not full when they left because they didn't send enough people down at the prescribed time. It was frustrating and people were left to sit in public areas with little staff support and with lots of dishes and cups just left without clean-up. Really needed better management of the tenders and up-keep of the ship.
We loved the discussions by Micky Live who was an absolute treasure of information. Celsea Behymer, the naturalist, was excellent and really spent quite a bit of time with cruisers. We loved that part. The scenery was excellent.
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