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We were really looking forward to this cruise as it seemed to offer everything we wanted to see and experience in the Far East. How wrong we were! The embarkation, immigration and disembarkation used up so much time on many of the days ashore that we were unable to do much of what we had planned. Many of the ports were miles away from the main attractions, for example we docked at Laem Chabang which meant we had a four hour drive to get to Bangkok. This meant eight hours was spent on a coach. At Koh Samui, it was even worse as the ships tenders weren't used (which contradicted the presentation given by the excursions officer) and so we waited for three hours to get ashore. The queue was so bad to return to the ship that the 16:00 departure time was delayed by over two hours to ensure the massive queue (that extended the length of the pier at Nathon) could return. Queues for the restaurants and customer service was also a huge frustration and has resulted in our party of twenty three sending letters of complaint in an effort to seek compensation. Such a shame this effected so much of the amazing countries we had hoped to see more of during our two week cruise. The dining experience in the lounges is excellent and the breakfasts are great as it is always cooked to order. The level of service from the cabin steward and waiters is great, which was more than I could say about the officers who not as helpful and didn't appear to support their staff well enough when issues were raised. We din't take the opportunity to experience the on board activities, other than a photography lecture that was amazing and taught me many new skills to use in the future.

Long queues

Sapphire Princess Cruise Review by cruise...2017

2 people found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: Asia
  • Cabin Type: Balcony
We were really looking forward to this cruise as it seemed to offer everything we wanted to see and experience in the Far East. How wrong we were! The embarkation, immigration and disembarkation used up so much time on many of the days ashore that we were unable to do much of what we had planned.

Many of the ports were miles away from the main attractions, for example we docked at Laem Chabang which meant we had a four hour drive to get to Bangkok. This meant eight hours was spent on a coach.

At Koh Samui, it was even worse as the ships tenders weren't used (which contradicted the presentation given by the excursions officer) and so we waited for three hours to get ashore. The queue was so bad to return to the ship that the 16:00 departure time was delayed by over two hours to ensure the massive queue (that extended the length of the pier at Nathon) could return.

Queues for the restaurants and customer service was also a huge frustration and has resulted in our party of twenty three sending letters of complaint in an effort to seek compensation.

Such a shame this effected so much of the amazing countries we had hoped to see more of during our two week cruise.

The dining experience in the lounges is excellent and the breakfasts are great as it is always cooked to order. The level of service from the cabin steward and waiters is great, which was more than I could say about the officers who not as helpful and didn't appear to support their staff well enough when issues were raised. We din't take the opportunity to experience the on board activities, other than a photography lecture that was amazing and taught me many new skills to use in the future.
cruise...2017’s Full Rating Summary
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Cabin Review

Balcony
Cabin BC C708
Our cabin was lovely and the steward always helped us if we required anything.
Lido Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews