We chose this cruise bc of Oceania's reputation for good service. But the service we got was horrible.
Every time we had to interact with someone (anyone) from guest services, the responses were invariably "what did YOU do to screw this up, valued passengers of ours?" Almost every port of call had a major mishap - either we had to miss 2 due to weather, the tender was hours late, they had the wrong gangway out, they dropped us off at the wrong spot to retrieve a shuttle back to the ship and left us standing in the rain for 90 minutes, etc etc. It ended up that we spent an extra 2.5 days at sea - out of a 13 day cruise bc of weather, but NO efforts were made to help make up for the missed shore excursions.
The lecturer was OK, although his style was disjointed, and with so much time at sea, the bridge experts became the only option to fight off boredom. Unfortunately, they were both controlling ladies who would not let the passengers play the game - instead monopolizing the play.
This is an OLD ship, and it shows. The stateroom had a hairdryer circa 1960, and all the woodwork was chipped and banged up. The hairdryer didn't work, neither did the DVD.
The worst part of the cruise though was the service. In trying to get at least the DVD player working the attitude again was "what did you do to break it?"