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Where do i begin. As we planned for the holidays for a 6 room trip with the family, we were pretty excited. Since day 1 nothing went as planned. We were all supposed to have anytime dining and they checked us in different times and didn't sit us at the dinner table together as a family. Secondly, one of our rooms was a complete disaster. The fire hydrant went off all over our bed, so instead of staying on the island we had to stay in our room to wait for crew to come fix it. They were little concerned about the inconvenience and the manager only cared to know "how many pieces of clothing was sprayed and to let him know tomorrow when he came back". He did not ever come back. After that, our bathroom toilet decided to overflow when we were not in the room and went all over our personal belongings in the bathroom. Not a single apology and when we finally decided to complain, they said they were "working on issues and to not flush anything but toilet paper". Basically implying we flushed something down the toilet? That was another day wasted trying to get our room situated. As a family, we decided to do shore excursions through caribbean. Particularly, snorkeling where we booked a "pirate ship" where a treasure hunt and turtles in water were promised as apart of the excursion. Not only was there not pirate ship, we were told there hasn't been anything like that in the water and we would not see any turtles at this time. Why would they sell us a package for that? So we thought, ok we wont do that excursion and get a refund as the represented promised they would do for inconvenience. So we went to guest services, where they did not refund the entire purchase but a measling $7 per ticket. The excursion was $70 a piece and we had 11 people for labadee snorkling. How is that acceptable? We also booked snorkling on st. Thomas in which they prompted us to the location or we would miss it. The excursion then advised us to wait patiently, 2 hours later our grandfather passes out and has a heat stroke. They promised we would have beverages and on the boat in less than 10 minutes. After we got our grandfather back to the boat, they advised us they werent taking us to island and little to no fish were even in the waters since the hurricane irma. Again, how is that acceptable practice to sell excursions that they know they aren't providing? Thats called false advertisement. We wouldnt have cared if they refunded us the full amount for 11 people on both excursions. They just refunded 1 and $7 dollars off $70 per person on the other after being promised they would take it off. basically robbed us of $693 dollars while causing a heat stroke to a grandfather. in all of my years as a business owner and working in federal government, i have never see a cruise liner not fix a ugly situation like this. Between all of us, we have completed well over 100 cruises and may never return to royalcaribbean. Only positive, was dinner staff. Even some of the shows were cancelled due to malfunctions. Incredible! Lastly, when they came and santizied our bathroom, my wife had a chemical reaction to chemicals used and not properly removed!!

How does a company allow this???

Oasis of the Seas Cruise Review by Brian11

6 people found this helpful
Trip Details
Where do i begin. As we planned for the holidays for a 6 room trip with the family, we were pretty excited. Since day 1 nothing went as planned. We were all supposed to have anytime dining and they checked us in different times and didn't sit us at the dinner table together as a family. Secondly, one of our rooms was a complete disaster. The fire hydrant went off all over our bed, so instead of staying on the island we had to stay in our room to wait for crew to come fix it. They were little concerned about the inconvenience and the manager only cared to know "how many pieces of clothing was sprayed and to let him know tomorrow when he came back". He did not ever come back. After that, our bathroom toilet decided to overflow when we were not in the room and went all over our personal belongings in the bathroom. Not a single apology and when we finally decided to complain, they said they were "working on issues and to not flush anything but toilet paper". Basically implying we flushed something down the toilet? That was another day wasted trying to get our room situated. As a family, we decided to do shore excursions through caribbean. Particularly, snorkeling where we booked a "pirate ship" where a treasure hunt and turtles in water were promised as apart of the excursion. Not only was there not pirate ship, we were told there hasn't been anything like that in the water and we would not see any turtles at this time. Why would they sell us a package for that? So we thought, ok we wont do that excursion and get a refund as the represented promised they would do for inconvenience. So we went to guest services, where they did not refund the entire purchase but a measling $7 per ticket. The excursion was $70 a piece and we had 11 people for labadee snorkling. How is that acceptable? We also booked snorkling on st. Thomas in which they prompted us to the location or we would miss it. The excursion then advised us to wait patiently, 2 hours later our grandfather passes out and has a heat stroke. They promised we would have beverages and on the boat in less than 10 minutes. After we got our grandfather back to the boat, they advised us they werent taking us to island and little to no fish were even in the waters since the hurricane irma. Again, how is that acceptable practice to sell excursions that they know they aren't providing? Thats called false advertisement. We wouldnt have cared if they refunded us the full amount for 11 people on both excursions. They just refunded 1 and $7 dollars off $70 per person on the other after being promised they would take it off. basically robbed us of $693 dollars while causing a heat stroke to a grandfather. in all of my years as a business owner and working in federal government, i have never see a cruise liner not fix a ugly situation like this. Between all of us, we have completed well over 100 cruises and may never return to royalcaribbean. Only positive, was dinner staff. Even some of the shows were cancelled due to malfunctions. Incredible! Lastly, when they came and santizied our bathroom, my wife had a chemical reaction to chemicals used and not properly removed!!
Brian11’s Full Rating Summary
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