1. Home
  2. Cruise Reviews
  3. Crystal Serenity
We have been repeat Crystal passengers. This last Carribean 14 days sailing was not up to par to past Crystal standards. let me share pros and cons: PROS: Our Butler , Costas was the best part of this sailing. An outstanding employee and a delight to see every day. Similarly, the stewardesses who cleaned our suite were most diligent and keeping our rooms in immaculate condition each day and night! Kudos to those spectacular staff members! Reception and Concierge desks were efficient and most welcoming! Production shows as well as individual artists were most entertaining and enjoyable . Similarly, most of the guest speakers were most informative and had good presentations, CONS: The service in the Crystal Dining Room was consistently slow, no matter what time we made our reservations and regardless where we sat. Some of the wait persons were quite lovely and attentive, while other appeared to be 'burned out' and ready to end their contracts and go home. The quality of the food in Dining room far less satisfactory than the alternative restaurants. Both the food and service was far better in alternative dining venues! Photographers not as well trained as they were in past. Phone operators usually most slow to respond Music played at pool whether it be recorded or live, far too loud. At times, not enough poolside attendants, requiring a long time to request a drink order. Towels left on lounges by guests who have clearly left the pool area, tend to be left there and not collected and new lounge covers replaced! Has Crystal cut back on staff? ALL excursions that we took were most poor.. One just showed flamingos, more flamingos and cacti FOR OVER TWO HOURS~! For us, the service in Crystal Dining Room was the most negative experience on this sailing as were the excursions. We are sadly questioning if we shall return to Crystal in view of the above.

NOT WHAT IT USED TO BE!

Crystal Serenity Cruise Review by DrJW

16 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Caribbean
  • Cabin Type: Penthouse Suite with Verandah
We have been repeat Crystal passengers. This last Carribean 14 days sailing was not up to par to past Crystal standards.

let me share pros and cons:

PROS:

Our Butler , Costas was the best part of this sailing. An outstanding employee and a delight to see every day. Similarly, the stewardesses who cleaned our suite were most diligent and keeping our rooms in immaculate condition each day and night!

Kudos to those spectacular staff members!

Reception and Concierge desks were efficient and most welcoming!

Production shows as well as individual artists were most entertaining and enjoyable .

Similarly, most of the guest speakers were most informative and had good presentations,

CONS:

The service in the Crystal Dining Room was consistently slow, no matter what time we made our reservations and regardless where we sat. Some of the wait persons were quite lovely and attentive, while other appeared to be 'burned out' and ready to end their contracts and go home.

The quality of the food in Dining room far less satisfactory than the alternative restaurants. Both the food and service was far better in alternative dining venues!

Photographers not as well trained as they were in past.

Phone operators usually most slow to respond

Music played at pool whether it be recorded or live, far too loud.

At times, not enough poolside attendants, requiring a long time to request a drink order.

Towels left on lounges by guests who have clearly left the pool area, tend to be left there and not collected and new lounge covers replaced!

Has Crystal cut back on staff?

ALL excursions that we took were most poor.. One just showed flamingos, more flamingos and cacti FOR OVER TWO HOURS~!

For us, the service in Crystal Dining Room was the most negative experience on this sailing as were the excursions.

We are sadly questioning if we shall return to Crystal in view of the above.
DrJW’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Crystal Serenity price drops
250,000+ people have entered their email

Cabin Review

Penthouse Suite with Verandah
Cabin PS 11041
Excellent cabin and as mentioned above Butler.
Penthouse Deck Suite Cabins