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We went to join our friends from Brussels. The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection. We were not made aware of our cabin number until two days before embarkation. For good reason. We paid $11,000 for the smallest accomodation on the ship. Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for. Many times, veranda furniture was stacked. We had to pull it out and place cushions. Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left. Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy. Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere??????? Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf We were given just the opposite and didn't sleep the entire night before departure. We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember.

Decor no substitute for service and gracious attention

Seven Seas Explorer Cruise Review by chef58

48 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Eastern Caribbean
  • Cabin Type: Deluxe Veranda Suite
We went to join our friends from Brussels.

The Regent Explorer was built in 2016. Hard to believe. Feels like an old ship that has been redecorated. If you are on Deck 5 aft, the elevator bank almost butts right up to the stairwell. Wonder who passed that inspection.

We were not made aware of our cabin number until two days before embarkation.

For good reason. We paid $11,000 for the smallest accomodation on the ship.

Contrary to all other ships, we were not taken to our cabin, no steward to show us around the cabin. There was a bottle of champagne and two glasses that quickly disappeared the next day. No water pressure in the mold smelling shower. AC had to be fixed, TV remote not charged, bedspread not needed, looked and smelled bad. A layer of dust would settle on our shoes each night. Helps to vacuum UNDER the bed once in a while as seen with the dust on our luggage. It took three days, to make staff understand that we wanted diet soda in our refrigerator. That was the ONLY thing we had asked for.

Many times, veranda furniture was stacked. We had to pull it out and place cushions.

Interesting that there we not enough hangers when we used the cabin, but on departure day, an abundance of new wood hangers we placed in our closet as we left.

Best restaurant "Pacific Rim" great service. Chartruse is neither French nor noteworthy.
Needed a chain saw to get through two lamb chops. Waiter will pull out our chair, but where are they when the heavy chair will not slide on carpet. It is a struggle. Waitstaff will either buzz around you or are no where in sight. Many times on the Veranda a waiter would say he would get something for us and then disappear, never to be seen again. Very bad system for breakfast. Sometimes numbers on tables, sometimes not. How may times was coffee served with no cream. You waited until your coffee got cold to find someone to bring cream. I thought the two went together. Waiters very nice around the pool but elsewhere???????
Steak house, chef was disappointed that we didn't give him accolades. We asked for decaf
We were given just the opposite and didn't sleep the entire night before departure.
We are not wowed but furniture or fixtures. If Regent thinks that makes them great, they are dead wrong. It is the service and the graciousness that you remember.
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Cabin Review

Deluxe Veranda Suite
Cabin G1 763
Misnomer. Not a Suite, a cabin. I have spoken about the cabin previously.
Deck 6 Suite Cabins

Port & Shore Excursion Reviews