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Crystal Symphony Review

4.5 / 5.0
Editor Rating
323 reviews
50 Awards

Luxury Disappointment

Review for Crystal Symphony to the Mediterranean
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Review King
6-10 Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Oct 2017
Cabin: Penthouse with Verandah

After doing a previous Crystal Cruise, we opted to go on Symphony. This was the first cruise after an upgrade to the ship. The ship, crew and staff were not ready. Delayed beginning and food quality varied widely. I mean not even close to our other experience. (example: bone in the breakfast sausage & asked for Chicken noodle soup and got chicken broth with spaghetti noodles) The wait staff is so busy trying to figure out how to type in your food order, that there is no eye contact. Very unprofessional. A safety concern was told directly to the safety officer which was ignored. We did complain to Crystal upon are return home and after 2 months did get a response that the safety issue was addressed and fixed. Offered $500 for next cruise with too many limitations for us to use. Under new management, this cruise line has gone down substantially. Very disappointed and I would think twice about going on another Crystal Cruise.

Cabin Review

Penthouse with Verandah

Cabin PH

The cabin was nice. A few issues like the television didn't work the first day and the mirror fell off the wall in the bathroom. Forget the brochure about the Butler unpacking your cloths. Internet (FREE) only it just didn't work. Very slow and limited connections. Even the television shows froze too often. Otherwise a very nice room.

70 Helpful Votes

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