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Star Clippers has many repeat customers including ourselves. That said, there are still many things that they could easily fix that would much improve the passenger experience. Boarding was a chaotic event. We arrived about an hour before boarding time (4 PM), and saw empty tables in the terminal and people waiting on the few seats. There was a pile of luggage blocking about half of the tables with two chairs behind them. My husband decided to sit in one of the seats behind the tables and I chose to stand, because I correctly anticipated a chaotic boarding process. At 4 PM, they began the boarding by issuing a temporary card to the ship. Then we went on the ship and got a permanent card and gave a credit card. For us it was a smooth process, because we were second in line, but for others, it meant standing in line a long time. Another example of organizational deficiency (and lack of organizational memory) was getting the snorkeling equipment the next morning. Snorkeling gear was to be given out from 11 AM to noon. I paused to ask the tour director a question and got in the queue right at 11 AM. It snaked around the room at the stern of the ship and down a stair and out of sight. Much of the time, I was standing in the sun. By noon, I was in the stairwell in the queue and saw one of the sports team that was distributing the equipment leave. When I finally made it to the desk, I realized that the Swedish woman at the counter didn't understand the conversions between US, English and metric shoe sizes. I was given fins that were meant to be used with booties and asked for others. They were out of mediums and fortunately, I got the last size small that was the correct size and type for me. The woman two place in line behind me said that they shut down operations right after her and told the remaining people to come back the next day!!! In all, I stood in line to get the fins for an hour and 20 minutes. The excuse was that the sports team had just joined the boat, but obviously Star Clippers doesn't provide the team with adequate information to do their job. That said, the sports team did a good job of offering kayaks and standup paddleboards on the beach. When I was getting set to try paddleboarding for the first time, the Swedish woman alerted me to the fact that I still had my waist pouch on (which contained my cell phone). The process for returning the snorkeling equipment was also flawed. The time listed in the program to do so was in the middle of our time on an excursion. When my husband returned the fins for me the prior day, he gave them to the tour director, who didn't give us a receipt, even though I had been required to sign for the fins and told that there would be an 80 Euro charge if they were not returned. A sane way to handle the snorkeling equipment would have been to ask people prior to sailing what equipment they wanted and have it waiting in their cabin. Then only those who needed to exchange the equipment would have had to go to the sports team pickup counter. The tour director was hard to find outside of announced meetings (to which she was often quite late). The process for signing up for the excursions was also last century and uncomputerized. On prior Star Clippers Cruises, I think the tour director posted a list of excursion participants the night prior after the sign-up sheets had been collected. In this case, no lists were posted and we were told that we had to make note of which excursion we picked and the time (which often changed). Again, there should have been an option to prebook excursions. The tour director's talks on the port stops were erratic. I didn't discern a pattern as to when a port talk was provided and when one wasn't. However, since she was so hard to find, I found it ironic that she kept the English-language passengers waiting for 15 to 20 minutes, because she was elsewhere answering some passenger's question, when she was scheduled to be giving the disembarkation talk. The daily program often had unused space that could have been employed to provide useful information. Also, many of us were unaware that the Captain's dinner was that night, because it was listed on the front page with a dark picture of the ship on top of it making it very difficult to see the word "Captain's". The last night when we were eager to pack and get to sleep, we were kept waiting 70 minutes after we were seated at dinner before we were served our first course. In hindsight, they were trying to keep everyone there and in their seats until the hotel captain gave his infomercial. With no alternative place to eat, we were unhappy hungry and tired captives. In general, the table service at dinner was erratic with long waits to order wine and/or to get the remains of a bottle of wine. In some cases, we were eating our second course before we got the wine. Even though the excursions were booked right up to the evening before, the tour descriptions had significant errors and omissions. On one tour, we should have been warned that besides the main guide and driver, there were guides at several stops, who were working solely for tips. On another tour, one of the prime attractions was going to the sulfur springs and taking a mud bath. We were given 25 minutes, which with the queue to get to the mud was much too short. Then we were driven for 20 minutes each way to a crafts village that the entire tour group refused to visit. It we have been given an hour at the sulfur springs, the group would have been much happier. Internet access for 1 hour was offered for 6 euros and 4 hours for 18 euros. If you went on and off the internet much of the time was taken up by getting in and out. Also, except at odd hours (early morning, late night, meal times), the internet speed was painfully slow. I'm accustomed to ships offering a news summary daily. Star Clippers offered news summaries in English, German and French, but the English version was so European-centric that no news was reported on the attempted bombing of the NY Port Authority and only one mention was made of the huge wildfires in California. At least one day, the news files were not updated. On many ships, English news is provided both for the US and for the UK. Between meals there was a nice selection of teas and brewed coffee, but no decaffinated coffee. Except for two mornings, when I was told they were out of decaf coffee, I was able to get it at breakfast. Bathroom toiletries included shower caps, and narrow vials of shampoo, bath gel, and hand lotion and small round bars of soap. The vials tended to fall out of the soap dish in the shower and had to be shaken hard to get the contents. Large refillable containers on the wall would have been preferable and more ecological. Also, with numerous beach stops, I really, really wanted hair conditioner. None was available at the ship store, so two of the staff volunteered to let me have some of theirs. The star clippers people who decide on the toiletries for a tropical cruise with numerous beach stops, must be bald! This was our 4th time to use Star Clippers and our 5th week on one of their cruises. It always takes a while for the memories of the deficiencies to fade before we are enticed to try them again. This crusie was much better than two of the others that we took. Notably, when we were in the Mediterranean, I picked a cruise, because I wanted to see Stromboli. I had to skip the Captains dinner (and dinner itself), because the sail-by was scheduled during that dinner.

A small ship cruise at an attractive price, but with limitations

Royal Clipper Cruise Review by MIT72

3 people found this helpful
Trip Details
  • Sail Date: December 2017
  • Destination: Caribbean
Star Clippers has many repeat customers including ourselves. That said, there are still many things that they could easily fix that would much improve the passenger experience.

Boarding was a chaotic event. We arrived about an hour before boarding time (4 PM), and saw empty tables in the terminal and people waiting on the few seats. There was a pile of luggage blocking about half of the tables with two chairs behind them. My husband decided to sit in one of the seats behind the tables and I chose to stand, because I correctly anticipated a chaotic boarding process. At 4 PM, they began the boarding by issuing a temporary card to the ship. Then we went on the ship and got a permanent card and gave a credit card. For us it was a smooth process, because we were second in line, but for others, it meant standing in line a long time.

Another example of organizational deficiency (and lack of organizational memory) was getting the snorkeling equipment the next morning. Snorkeling gear was to be given out from 11 AM to noon. I paused to ask the tour director a question and got in the queue right at 11 AM. It snaked around the room at the stern of the ship and down a stair and out of sight. Much of the time, I was standing in the sun. By noon, I was in the stairwell in the queue and saw one of the sports team that was distributing the equipment leave. When I finally made it to the desk, I realized that the Swedish woman at the counter didn't understand the conversions between US, English and metric shoe sizes. I was given fins that were meant to be used with booties and asked for others. They were out of mediums and fortunately, I got the last size small that was the correct size and type for me. The woman two place in line behind me said that they shut down operations right after her and told the remaining people to come back the next day!!! In all, I stood in line to get the fins for an hour and 20 minutes. The excuse was that the sports team had just joined the boat, but obviously Star Clippers doesn't provide the team with adequate information to do their job.

That said, the sports team did a good job of offering kayaks and standup paddleboards on the beach. When I was getting set to try paddleboarding for the first time, the Swedish woman alerted me to the fact that I still had my waist pouch on (which contained my cell phone).

The process for returning the snorkeling equipment was also flawed. The time listed in the program to do so was in the middle of our time on an excursion. When my husband returned the fins for me the prior day, he gave them to the tour director, who didn't give us a receipt, even though I had been required to sign for the fins and told that there would be an 80 Euro charge if they were not returned. A sane way to handle the snorkeling equipment would have been to ask people prior to sailing what equipment they wanted and have it waiting in their cabin. Then only those who needed to exchange the equipment would have had to go to the sports team pickup counter.

The tour director was hard to find outside of announced meetings (to which she was often quite late). The process for signing up for the excursions was also last century and uncomputerized. On prior Star Clippers Cruises, I think the tour director posted a list of excursion participants the night prior after the sign-up sheets had been collected. In this case, no lists were posted and we were told that we had to make note of which excursion we picked and the time (which often changed). Again, there should have been an option to prebook excursions.

The tour director's talks on the port stops were erratic. I didn't discern a pattern as to when a port talk was provided and when one wasn't. However, since she was so hard to find, I found it ironic that she kept the English-language passengers waiting for 15 to 20 minutes, because she was elsewhere answering some passenger's question, when she was scheduled to be giving the disembarkation talk.

The daily program often had unused space that could have been employed to provide useful information. Also, many of us were unaware that the Captain's dinner was that night, because it was listed on the front page with a dark picture of the ship on top of it making it very difficult to see the word "Captain's". The last night when we were eager to pack and get to sleep, we were kept waiting 70 minutes after we were seated at dinner before we were served our first course. In hindsight, they were trying to keep everyone there and in their seats until the hotel captain gave his infomercial. With no alternative place to eat, we were unhappy hungry and tired captives. In general, the table service at dinner was erratic with long waits to order wine and/or to get the remains of a bottle of wine. In some cases, we were eating our second course before we got the wine.

Even though the excursions were booked right up to the evening before, the tour descriptions had significant errors and omissions. On one tour, we should have been warned that besides the main guide and driver, there were guides at several stops, who were working solely for tips. On another tour, one of the prime attractions was going to the sulfur springs and taking a mud bath. We were given 25 minutes, which with the queue to get to the mud was much too short. Then we were driven for 20 minutes each way to a crafts village that the entire tour group refused to visit. It we have been given an hour at the sulfur springs, the group would have been much happier.

Internet access for 1 hour was offered for 6 euros and 4 hours for 18 euros. If you went on and off the internet much of the time was taken up by getting in and out. Also, except at odd hours (early morning, late night, meal times), the internet speed was painfully slow.

I'm accustomed to ships offering a news summary daily. Star Clippers offered news summaries in English, German and French, but the English version was so European-centric that no news was reported on the attempted bombing of the NY Port Authority and only one mention was made of the huge wildfires in California. At least one day, the news files were not updated. On many ships, English news is provided both for the US and for the UK.

Between meals there was a nice selection of teas and brewed coffee, but no decaffinated coffee. Except for two mornings, when I was told they were out of decaf coffee, I was able to get it at breakfast.

Bathroom toiletries included shower caps, and narrow vials of shampoo, bath gel, and hand lotion and small round bars of soap. The vials tended to fall out of the soap dish in the shower and had to be shaken hard to get the contents. Large refillable containers on the wall would have been preferable and more ecological. Also, with numerous beach stops, I really, really wanted hair conditioner. None was available at the ship store, so two of the staff volunteered to let me have some of theirs. The star clippers people who decide on the toiletries for a tropical cruise with numerous beach stops, must be bald!

This was our 4th time to use Star Clippers and our 5th week on one of their cruises. It always takes a while for the memories of the deficiencies to fade before we are enticed to try them again. This crusie was much better than two of the others that we took. Notably, when we were in the Mediterranean, I picked a cruise, because I wanted to see Stromboli. I had to skip the Captains dinner (and dinner itself), because the sail-by was scheduled during that dinner.
MIT72’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
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Onboard Experience

Cabin Review

Cabin 114
The room steward was superb and kept the cabin immaculate. He really stood out from the rest of the service in terms of excellence. When we boarded, we found that the cabin was made-up as a double bed and not as twin beds. We needed twin beds for two reasons: 1) To both be able to get out of bed in the middle of the night and 2) we both use CPAP machines and need a place to put them. As made up as a double, the left side of the bed had no bedside table.
The cabin is visually attractive, but the closet is small and the drawers in the bureau are very small. If the drawers are full, things tend to get pulled out and accumulate beneath the bottom drawer. Switching to twin beds, we got access the the good sized drawer under the second bed that was inaccessible in double bed mode.
There was the usual warning about be gentle on the toilet and we were, but the plumber was kept busy with requests when the toilet wouldn't flush. The blockages were always cleared promptly, so they were not a problem.
There were also some problems with regulation of the shower and sink water temperature on two days. One day it was too cold and the next it was scalding. Other passengers also mentioned the water temperature issues.
The shower is surrounded by a small ridge that only makes drainage worse, because the water doesn't stay inside the shower. The area outside of the shower ridge also got flooded and was more difficult to drain. We made a habit of showering before dinner, so that the steward cleaned up the wet floor and towels before we went to bed.
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