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We chose this cruise for the itinerary and wanted to try out the new Viking Ocean cruises. We have cruised with other luxury lines many times. Our disappointment with this cruise lies pretty much with having 2 ports of call cancelled while cruising. These were two ports that we very much wanted to experience--Trapani, Sicily and Algiers, Algeria. Captain cancelled both ports just prior to arrival at the port for weather reasons. Hard to explain that he didn't have the weather report the evening prior and maybe detoured to another port in the area. The ship is new and very nice. Not a lot of entertainment going on on this ship. Only had trivia twice. Singers are excellent and shows were very entertaining. Only other entertainment was a magician. Service was excellent. Embarkation and disembarkation went well but transfer from the airport upon arrival was totally unorganized and not well planned. Nobody knew anything!!!!! Lack of signage. Our cabin was changed prior to sailing so we didn't bring the bag tags with the incorrect cabin and expected that they would have bag tags we could write our info on thereby making sure our luggage was delivered to the correct cabin. The port excursions that were included were mediocre to say the least. The only port excursion that I can rave about is in Valencia, Spain. Our guide was excellent. All in all I don't think we will be sailing on another Viking Ocean cruise.

Very Disappointed

Viking Star Cruise Review by joepeggy

4 people found this helpful
Trip Details
We chose this cruise for the itinerary and wanted to try out the new Viking Ocean cruises. We have cruised with other luxury lines many times. Our disappointment with this cruise lies pretty much with having 2 ports of call cancelled while cruising. These were two ports that we very much wanted to experience--Trapani, Sicily and Algiers, Algeria. Captain cancelled both ports just prior to arrival at the port for weather reasons. Hard to explain that he didn't have the weather report the evening prior and maybe detoured to another port in the area. The ship is new and very nice. Not a lot of entertainment going on on this ship. Only had trivia twice. Singers are excellent and shows were very entertaining. Only other entertainment was a magician. Service was excellent. Embarkation and disembarkation went well but transfer from the airport upon arrival was totally unorganized and not well planned. Nobody knew anything!!!!! Lack of signage. Our cabin was changed prior to sailing so we didn't bring the bag tags with the incorrect cabin and expected that they would have bag tags we could write our info on thereby making sure our luggage was delivered to the correct cabin. The port excursions that were included were mediocre to say the least. The only port excursion that I can rave about is in Valencia, Spain. Our guide was excellent. All in all I don't think we will be sailing on another Viking Ocean cruise.
Viking Cruises, Community Team has responded
Dear joepeggy, While we’re delighted to learn that you found several aspects of your experience with us to be excellent, including the service, quality of the shows and shore excursion guide, we regret to hear that the altered itinerary due to poor weather conditions led to some disappointment. If you haven’t already, we invite you to contact us directly so we can discuss your concerns and, in turn, gain valuable insights from our interaction. To allow us to connect you with a seasoned agent, feel free to reach out to us at TellUs@vikingcruises.com. We look forward to a continued conversation with you, joepeggy, and hope our discussion helps to further restore your confidence in sailing with us. Thank you for being our guest, and for providing such useful feedback. Kind regards, Viking Cruises
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
joepeggy’s Full Rating Summary
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Cabin Review

Cabin 6077
Cabin was outstanding. Heated floors in bathroom were a luxury. Veranda was great but due to cool weather conditions we weren't able to spend much time sitting outside. Very comfortable and clean. Cabin crew were excellent.

Port & Shore Excursion Reviews