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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

All Flash but No Substance

Norwegian Jewel Cruise Review by UniqueNTexas

1 people found this helpful
Trip Details
  • Sail Date: Nov 2009
  • Destination: Nowhere
  • Cabin Type: Penthouse with Large Balcony

Embarkation: This was our 6th cruise (1 with Princess, 4 with Carnival and 1st with NCL). We had read all the reviews and we selected a Penthouse suite to make comparisons with the other cruise lines. We read all about the NCL "Suite Life" and were so excited about experiencing it.

We landed at the Miami airport around 12:45 PM and joined our friends in the baggage claim area. The four of us stood in the taxi line for 1 minute and were on our way to the pier. The taxi was $24 total for all 4 people. This was a HUGE savings from the $40 per person transfer fee we would have paid NCL thru our travel agent. Besides, the NCL documents indicated that purchasing their transfers did not guarantee we would arrive on the ship timely.

Once we left the airport we arrived at the Pier within 20 minutes. Quick - Fast - and PERFECT!!! The "check in" security area was clearly marked with individuals validating our documents. Being a 2 day cruise and with check-in time being 5:00 PM, we walked straight through the lines with minimal wait time. This was a great way to start a cruise.

Once passed the security check in point, we found the "Suites and Villa" check in area. We met our Concierge and sat down until they called us to pick up our room keys. The Suites and Villa area was very nice and included a beautifully prepared spread of cookies, water, orange juice, pond cake, etc. This was exactly what we needed since we had not eaten since breakfast. The food was very pretty but lacked flavor or taste. So, we didn't eat much of it.

We were escorted on the ship with a couple on the 9th Floor Suite and our friends who were also in a suite. We were sooo impressed with the champagne and welcome photos offered by the ship. It was AMAZING!! When we walked into the Atrium and saw all the beautiful wood grains we were totally impressed!!

Room / Cabin: Our Penthouse suite was beautifully arranged and my fears of gaudy furnishings were quickly dismayed. There was a "Freestyle Daily" and a welcoming note from the Concierge and Butler. The curtains were open and the light reflected in just beautifully. The cabin had been decorated with "Bon Voyage" themed streamers, a beautiful white cake, fruit plate, champagne, a bottle of sparkling water and chocolate covered strawberries. (Yes, we had pre-ordered the streamers, cake and strawberries). We felt very special and we though the tone of the cruise was set. Unfortunately, once we began moving around the room the problems soon surfaced.

We began opening the drawers and found trash hidden in drawers, 2 inch thick dust and personal items from the previous cruisers within the drawers. We were totally shocked. We then noticed only two towels in the bathroom. So, we called the butler who assured us we could get an extra set of towels. The problem was as soon as we left the cabin, the extra towels were taken. This occurred multiple times each day since it appears the Butler and the Cabin Steward didn't communicate.

The most alarming thing that happened on the cruise was the night I got sick. I went to the bathroom and found the box of tissues which only had five tissues. So, I had to use toilet paper until the next morning. I accidentally threw up on the sheets and ASSUMED the cabin steward would automatically change them. After breakfast, we returned to our cabin and I immediately turned the sheets back. To my shock and amazement, the dirty sheets were still on the bed. I immediately went out into the hall to find the cabin steward. He stated that he did see where I had the accident but he didn't have sheets on his cart to change them. According to the cabin steward, the sheets are ONLY changed every three days and there was nothing he could do. I got angry and stated, "You are going to change these sheets or I'm heading straight down to the Purser's Office!" At that point he said that we would find some sheets and try to accommodate my "Special Request". UNEBLIEVEABLE - SPECIAL REQUEST TO CHANGE DIRTY SHEETS?? PLEASE.

I chatted with the other couple traveling with us in the next door suite. They admitted they had the same experience within their room. Also, another cruise critic member had a similar issue and had another person contact the Purser's Office concerning the cleanliness of her room. To me, this it TOTALLY UNACCEPTABLE!!

Lifeboat Drill: The lifeboat drill began at 3:30 which I thought was a bit early since passengers were not required to be on the ship until 5:00 PM. We were stationed in the Tsars Place Restaurant. I thought this was early since guests were not required to be on the ship until 5:00. The lifeboat drill was very nice and comfortable since we sat at a table instead of being outside near the lifeboats in the heat. Kudos to NCL!! After the drill we went back to our rooms to rest until the Cruise Critic Sail Away Party.

Food: During the cruise, I ate at the following restaurants:

• Blue Lagoon (Deck 8) - the Blue Lagoon restaurant. It was so nasty that I threw up within two minutes of consuming part of the Sugar flavored Macaroni and Cheese. I tried the Wonton Soup but hot water would have been tastier. So, I ordered the Spinach and Artichokes dip and it was undistinguishable. I couldn't find the Spinach, Artichokes or cheese within the dip. However, the chips were excellent. The food was soo bad that I would have preferred to bring my own. I found out that several other people had the same experience concerning the food. Saying the food was "bad" was a compliment considering.

• Cagney's Steakhouse (Deck 13) - Excellent breakfasts and lunches. These were free for the Suite guests and we took advantage of this daily. My favorite item was the Crab Cakes Benedict. Unfortunately, the portions were so small that I had to make a double order just to get one regular portion. (The crab cakes were the size of a One Dollar coin). I have yet to figure out how they found English muffins in the same size. I must admit the staff was very gracious and did not mind providing the additional portions.

• Garden Cafe (Deck 12) - This was a free restaurant and was terrible at best. The only positive thing was the employee who asked everyone to sanitize their hands before proceeding into the buffet. We soon found out that if you stated you were not going to eat, the employee did not require you to sanitize your hands. I selected rotisserie chicken, two types of soup, crapes, pizza and various mouse deserts. The chicken was beautifully prepared but was bleeding once you got closer to the bone. The pizza had no color on the bottom which was weird since it had been brought directly out of the oven. The chicken broth soup was so bad that a bouillon cube would have been much preferred. I tried the Broccoli Cheddar soup but it was like water with broccoli pieces. So, I passed. The Caesar salad had no taste while the Mouse tasted and looked like Flan. (I don't like Flan). The only decent desert was the Crapes which used an extra sweet cherry pie filling.

• Mama's Italian Kitchen (Deck 12) - There was a $10 per person charge for this restaurant. The atmosphere was quite and very casual and the service was excellent. My Caesar salad was prepared table side and was excellent. However, the pasta could have used additional seasonings. I would have preferred Rago or some other bottled variety to what was served.

Entertainment: What entertainment? I couldn't find any. I guess we had to either select a movie, go to the art auction or Gamble. There wasn't any entertainment. I guess there's not much effort put into a two day cruise.

Shore Excursions: We were scheduled to stop at the private island, so I didn't expect too much. What we got was less that I even expected or imagined. The ship did dock at Freeport, Bahamas for several hours. We didn't mind since we just wanted the opportunity to step off the ship. However, when we went to Deck 11 and looked over the side of the boat, there were only four local vendor shops open. Also, the island didn't look real interesting so we decided to stay on board. However, another cruise critic member did go to a local beach and had wonderful pictures of the day.

Debarkation: This was very easy and I couldn't wait to leave. We did VIP self assist and walked right off the ship. We were in a LONG line and waited about 30 minutes to go thru homeland security. We were greeted by very nice NCL representatives who asked how our cruise went. Needless to say, they got an earful. The representative didn't really appear to be surprised by our comments. The representative indicated that we should write a letter to NCL and tell them about our experience so that changes could be made in the future. We did exactly that. We found a taxi outside the Port and couldn't wait to get back to the Miami airport for real food.

Overall impression: My overall impression was that NCL is, "All flash but no substance". The food is bad, the cabins aren't clean and there are no activities. We took this weekend cruise to determine if NCL would be an option for next year's Mediterranean or Alaska cruises. After our experience, the answer is NO. We wouldn't try NCL again if they gave us a free cruise. We would rather spend money where we can get decent food and a clean room. Therefore, our future cruise dollars will go to Carnival, Princess or Royal Caribbean.


UniqueNTexas's Full Rating Summary
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Cabin Review

Penthouse with Large Balcony
Cabin SF 8630

We had a very quiet cabin. It had a nice size balcony with 2 lounge chairs and was a littler smaller than our friend's room, 8632. There wasn't much room to walk around on the balcony but there was plenty of space for the four of us to sit down comfortably.

The closets were great and opened on two sides (Entry and Bathroom). This was an interesting and flexible privacy feature. The cabin was in a great location and was very private. The only problems we had was with the cleanliness and number of towels in the room.


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