Born in China and lived in the US for more than 30 year, I chose the Victoria Cruises because the cruise line claims that they are the only 'American company' on the Yangtze River. It turned out that the advertisement from the Victoria Cruises is a total misleading. On November 11, 2016, we boarded Victoria Grace and started our 4-day Chongqing to Yichang (the three gorges) cruise and it is the worst cruise we even taken (we took more than dozen of cruises including river cruise in Europe).
The ship. The so labeled “5-star” ship is absolutely outdated and nowhere close to a 3-star ship, and there is NO elevator. The floors are uneven and you can feel the metal sheet waving underneath the carpet and hear the noise when walking on the floor. Decoration is at the minimal and pale, at least.
The embarkation. First, all passengers had to walk about 2 km to board the ship carrying all luggage and there was no help from the ship. When we asked for help to move our luggage to our cabin after we got on the board, we were told that we had to pay for the service by using the local labor whom the ship allowed to do so. During check-in, we were immediately asked to pay gratuities (150 RMB per person) at front because we are not Chinese citizen (however, the ship asked us to pay tip again at the end of cruise which we declined for the experience we had). Be aware that there is no food provided for the first night.