• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

Norwegian Jewel Review

4.0 / 5.0
Editor Rating
2271 reviews
16 Awards

Nice Ship Awful Cstomer Service

Review for Norwegian Jewel to the Western Caribbean
User Avatar
cruisejules
First Time Cruiser

Rating by category

Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Cabin

Additional details

Sail Date: Nov 2009
Cabin: Balcony

We just returned from a week cruise on the Jewel. We booked 8 cabins and had 16 people in out group.The ship was fine. The customer service was horrible.

The steward was never around and and turned the cabin down 1/2 the time. Ice? Forget about. When you do get it, it takes 40 minutes. You will become familiar with the term "no". Examples. . . This is freestyle can we get a dinner reservation at 7? "No." 7:30? "No". Can we order our free group picture. You know the one you promised us in writing of which we have a copy to show you... "No". Do you know where our luggage is? "No". Can we get an extra beach towel and another water glass? "No" Getting dining room reservations for our group of 16 people (8 cabins) required repeated calls tot he hotel director. On past cruises, I never had to contact the hotel director, on this cruise I had to contact him 3 times. Trying to get the free group photo took an entire day even with proper paperwork. That also required a call to the hotel director..so let's make it four. Getting ice in our room was a major task and let's not forget the extra beach towel (our room came with one towel for two people).

The is ok and there is plenty of it. The best food is in the specialty restaurants. The steak house is great the others pale in comparison.

Cabin Review

Balcony

Cabin BC

Port Reviews

Roatan

Great for diving.

Belize City

We have been to Belize before and the other islands are better. Belize City is depressing. We went cave tubing with cavetubing.com and thought it was great.

Costa Maya

Go bar hopping it is a blast.

Find a Norwegian Jewel Cruise from $468

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.