First and Last Time on HAL: Ryndam Cruise Review by philc0128
Overall Member Rating
First and Last Time on HAL
Destination: Western Caribbean
We booked a suite on the Navigation Deck. Room 24. I was very impressed by the spaciousness of the suite, the abundant storage space and the huge veranda. The cabin however was a bit warm for us and our cabin steward explained the room would cool down once we left the port of Tampa. Okay. We unpacked and went to lunch at the Lido buffet. I got bad vibes just looking at the food. I had a salad and the lettuce was brown (we had just boarded!) and the food More overall not at all appetizing. Okay...dinner will be better. It wasn't. We ate in the dining room only twice during the cruise. It was mediocre to say the least. The service was good but because of the food quality, we ended up eating in the Pinnacle Grill for 5 of the 7 nights.
The Pinnacle Grill is the specialty restaurant on board where you pay a service charge of $20 per dinner. I have to say the food and service in the Pinnacle Grill was spectacular! Fine steaks, great seafood, superb wines and I cannot say enough about Anne and her wait staff. They truly made you feel welcome and special. We loved it so much that we ate breakfast there every morning. Truly exceptional. Make reservations immediately upon boarding the ship however, as there is a maximum to the number of guests served per night.
Back to the air conditioning. To make a long story short, our room and the adjacent room where are friends stayed, Cabin 22, did without AC for practically the whole cruise. DO NOT BOOK THESES CABINS UNDER ANY CIRCUMSTANCES. There is nothing that can be done to remedy the problem. We complained and we were pacified but were never told there was a problem with these rooms until we finally met with the ships hotel manager after being treated very rudely by a supervisor at the front desk. We were told it was an old ship and the way the AC system was built, the cabin was at its maximum comfort level. They supplied us with electric fans but it was still unbearable sleeping and changing for dinner. To make up for the inconvenience, we were given a dinner including wine and drinks, service charged waived. It was a nice gesture but it still did not make up for the sleepless nights.
Spa facilities are excellent. The staff is great and the massage and accupuncture treatments were fantastic. I also worked with a personal trainer at the gym (Meg) who really helped me with my chronic aching back. She was a life saver!
Cabin steward Victor was superb. Very friendly and very attentive. The room was always immaculate.
Room service overall was poor. I ordered room service twice and both times waited 45 minutes to get my food delivered to the room.
We went to the theatre only one night. It was a Broadway review and it really was done well.
So, I had a great time overall but don't think I will book myself on one of the Dam ships again. I've been spoiled by Celebrity. Less
Cabin review: SA24 Neptune Suite with Verandah
Suite 24 was spacious, plenty of storage, huge veranda. Electrical outlets were minimal and had to ask for an extension cord to plug in my cell phone and Kindle. Biggest problem with this and the adjacent room Suite 22, is faulty air conditioning. If you like your room cool, do not book these rooms! Perhaps once the ship is dry docked in February 2010, they will fix this problem. Also, the bathrooms are very dated. There are no exhaust fans so in order to keep the bathroom free from steam, we kept the doors open during showers since there was no AC. The steam set off the fire alarms!Read All Neptune Suite with Verandah (SA) Reviews >>