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This is our second cruise on the Encore this year and the most disappointing. The crew was missing the usual spark and coordination that we associate with past Seabourn cruises. This was our 6th cruise with Seabourn and we found the food was lacking in variety and below the usual standard expected with this line. Rather than raising the bar I think senior management are cost cutting and lowering the standards . There are many cruise lines in the same category as Seabourn offering the expected service that is associated with a five star rating. The Encore has one more deck housing 150 additional people more than the three previous ships. The Thomas Keller grill is much larger and a small Sushi cafe has been added as well. While taking that into consideration you have 150 more people occupying the same passenger areas. We feel this ship and the yet to be launched Oviation are not up to the standards of the 3 smaller ships.The officers usually mix with the passengers, we found them very aloof with the exception of two restaurant officers. The entertainment was lacking in variety and quality. We feel Seabourn is heading in the wrong direction.

The penthouse on deck 11 was fabulous

Seabourn Encore Cruise Review by RCober

20 people found this helpful
Trip Details
This is our second cruise on the Encore this year and the most disappointing. The crew was missing the usual spark and coordination that we associate with past Seabourn cruises. This was our 6th cruise with Seabourn and we found the food was lacking in variety and below the usual standard expected with this line. Rather than raising the bar I think senior management are cost cutting and lowering the standards . There are many cruise lines in the same category as Seabourn offering the expected service that is associated with a five star rating. The Encore has one more deck housing 150 additional people more than the three previous ships. The Thomas Keller grill is much larger and a small Sushi cafe has been added as well. While taking that into consideration you have 150 more people occupying the same passenger areas. We feel this ship and the yet to be launched Oviation are not up to the standards of the 3 smaller ships.The officers usually mix with the passengers, we found them very aloof with the exception of two restaurant officers. The entertainment was lacking in variety and quality. We feel Seabourn is heading in the wrong direction.
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