Mediocre food. They have great sounding creative menus, seemingly quality ingredients, then ruin it with poor execution. Watery pasta dishes, overcooked meats, limp crusted pizza, hot food served cold or lukewarm, etc. Almost laughable at every meal. The hamburgers on the pool deck were really good, though.
A dearth of entertainment options. Shows were boring and uninspired. Piano bar and blues club entertainment were great for a couple nights...not 15 in a row. It got really boring.
Daytime activities almost non-existent. No cruise port talks the first week. Zero. No fitness center classes the first week--all were canceled. America's Test Kitchen is great, but the instructor missed the boat while in port one day and they did not wait for her or pick her up at the next port...they just canceled the rest of the classes. They could have provided substitute culinary related talks or demos...they certainly have the staff. I understand they are not allowed to use the Test Kitchen without the designated instructor because of their contract. That doesn't mean they couldn't use the showroom for an alternative food-related activity. No one cares. I was told it all comes down to the cruise director's decision, so, sorry Andy...you get a big fail.
The ship needs a refurb really badly. Seems old and tired with no wow factor in any area.
This goes for the cabins as well.
Waiters, housekeeping, and food servers at the buffet were very friendly and tried to be helpful. Anyone in management in the buffet, however, just stood at their podium or walked around making sure not to make eye contact with passengers, like they were above it all.
Never again, Holland.