We flew into San Jaun the afternoon of the cruise and took advantage of RCCL Transfers which were later reimbursed by RCCL. The Transfer was timely and uneventful. Check-in was quick and easy as there were no lines for priority check-in. We noted that there was the smell of mold in some passageways and were disappointed to find our cabin in the same condition. Some cruisers we later spoke with stated that they had similar issues. Maintenance personnel changed their AC filters revealing that they were black with dirt and mold. Our friends in and adjacent cabin had issues with the shower drain backing up into the shower. It required Maintenance several trips before clearing the drain. We noted rust on the balconies and other exterior areas of the ship. In short, the ship condition was well below what we previously experienced on RCCL cruises. Another area of concern was the absence of Lotion and Conditioner in the cabins. Every time we asked the cabin attendant for these items normally found in cabins we were told he would have to ask his supervisor lest he get in trouble. It’s almost unbelievable that RCCL could have become so cheap on inexpensive items. We obtained the requested items but it was an unnecessary hassle. I purchased a soda beverage package pre cruise. I was disappointed that I could only get fountain type drinks when I preferred canned drinks. In this area some servers would honor the request while others refused. The saving grace was the My Time dining room. The food and service were great. The Chops fillet for $16.99 was excellent and well worth the price up charge. On the last night of the cruise we ordered the Chops fillet again because it was very good. They ended up bringing a rib steak stating they had run out of the fillet. It was not what we ordered and a bit chewy. Although the flavor was good. We did get a credit which was appreciated. Disembarkation was easy and the transfer to the airport went well. It should be understood that this ship had been used in the evacuation of hurricane victims ffrom St Thomas and St Martin. This could be a factor in the ships condition. Perhaps, I have become spoiled by the Celebrity Cruise Line.
Cabin was in need of refurbishment. Stained carpet and furnishings. Rust and stains on balcony. Amenities were lacking. No lotion or conditioner. Cheap motel six like soap.