The cruise offered a chance to circumnavigate South America with mostly interesting ports. Speedy embarkation, The ship has sophisticated/muted interiors and an outstanding display of art & musical memorabilia throughout the ship. Cabin 6180 looked fine, spacious with all amenities but when the ship was at sea a creaking/grating noise came from the junction of the veranda & the ceiling, the noise was pretty loud and nonstop. It was as if Sir Francis Drake's ghost has come to stay. After many complaints (most were ignored-front desk staff was useless except for Precious) wooden wedges were placed (helped) and then removed for safety reasons. Cabin was changed only at San Antonio (over 2 weeks). We dined mostly in the MDR, the food was hot, very good and the choices were ample. Service was amazing, we switched to a permanent table after a few days, Aang & Daniel our waiters remembered every request and Mr. Manik the assistant MDR manager was also very helpful. Ate a few times at the Pinnacle Grill and enjoyed the food and service. Activities were pretty limited and adjusted to the average age of the passengers. Entertainment was average. All staff was courteous and went out of their way to help. Most ports were interesting as a jump off point or in themselves, shore excursions were privately organized with shipmates met on CruiseCritic roll call (highly recommended)and only two were the ship's, they were well organized & the guides were very good. We enjoyed all aspects of the cruise apart from the cabin noise, A letter to HAL after we came back home did bring some consolation though it would have been better if the problem was resolved on board.

Haunted cabin spoiled a lovely cruise

Zaandam Cruise Review by ilsun

7 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: South America
  • Cabin Type: Vista Suite with Verandah
The cruise offered a chance to circumnavigate South America with mostly interesting ports. Speedy embarkation, The ship has sophisticated/muted interiors and an outstanding display of art & musical memorabilia throughout the ship. Cabin 6180 looked fine, spacious with all amenities but when the ship was at sea a creaking/grating noise came from the junction of the veranda & the ceiling, the noise was pretty loud and nonstop. It was as if Sir Francis Drake's ghost has come to stay. After many complaints (most were ignored-front desk staff was useless except for Precious) wooden wedges were placed (helped) and then removed for safety reasons. Cabin was changed only at San Antonio (over 2 weeks).

We dined mostly in the MDR, the food was hot, very good and the choices were ample.

Service was amazing, we switched to a permanent table after a few days, Aang & Daniel our waiters remembered every request and Mr. Manik the assistant MDR manager was also very helpful. Ate a few times at the Pinnacle Grill and enjoyed the food and service. Activities were pretty limited and adjusted to the average age of the passengers. Entertainment was average. All staff was courteous and went out of their way to help.

Most ports were interesting as a jump off point or in themselves, shore excursions were privately organized with shipmates met on CruiseCritic roll call (highly recommended)and only two were the ship's, they were well organized & the guides were very good.

We enjoyed all aspects of the cruise apart from the cabin noise, A letter to HAL after we came back home did bring some consolation though it would have been better if the problem was resolved on board.
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Cabin Review

Vista Suite with Verandah
Cabin A 6180
See review above
Navigation Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins