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Serenade of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,679 Reviews

Service tanking

Serenade of the Seas Cruise Review by sorrysailor

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Trip Details
  • Sail Date: Nov 2017
  • Destination: the Southern Caribbean
  • Cabin Type: Deluxe Ocean View Stateroom with Balcony

Chose this cruise before the hurricanes, lost most of our ports with THEIR selections. Martinique was a total waste, they didn't even promote shore excursions or shopping, jus dumped you off on your own. St Lucia next was nice, then a short sail to Barbados. It was their Independence Day, everything was closed, we hired a taxi to a beach, could not get there, streets were closed for parade. You think they could have switched ports to not arrive on a holiday when they are so close?

The entertainment was woefully lacking, very ameturish, and lack of variety. If you liked that specific genre, maybe you could endure, we tired and headed back to our balcony to enjoy the moonlight sea.

The food was lacking, named to make you interested, however it was tasteless and small portions. The menu was the same each night, very few changes, and the first cruise I ever saw fried chicken on the menu. On the 8th evening the menu listed lobster tails, however the plate arrived with 1/2 of a tiny poorly prepared lobster. Upon asking what we were being served we were advised they ran low, so they divided the portions rather than substitute. The deck posted menu listed items, and then the table menu provided was different!!!!

Purchased a beverage package, soda, and every fountain on board served flat beverages. Explored the ship to find a proper drink, not available, complained, told if the first night I complained they could have done something, ended up drinking ice water.


sorrysailor's Full Rating Summary
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Onboard Experience
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Shore Excursions
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Cabin Review

Deluxe Ocean View Stateroom with Balcony
Cabin E1 9630

Cabin was clean and well attended. The towels were worn and should have been replaced. Cabin attendant was attentive and pleasant. The crew was the most positive thing about the cruise. The ship was clean, supposedly recently was in drydock and spruced up.


Port & Shore Excursion Reviews

Fort Lauderdale (Port Everglades)

Arriving at Ft Lauderdale and boarding the ship is relatively quick and simple

St. Thomas

Went shopping on our own and had a good experience

St. Lucia

Made our own tour with Casol Tours and explored the island. Would highly recommend this tour ..... very positive experience.

Barbados

The port was closed, no shops off the pier were open. Attempted to go to a recommended beach, however, the streets were closed for a parade, ended up at a beach near the pier. Independence Day on the island, could have gone to Barbados on a different day, RC did a tremendous job planning for this port and Martinique!!!!!

Antigua

Took a taxi to a beach and had an enjoyable day, went shopping on the way back to the ship.


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sorrysailor
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