We did the 22 day cruise from Venice to Buenos Aires and loved the ship and all the lovely spaces with tons of lounges and chairs to sit and enjoy a drink. We found the staff to be very nice and helpful and friendly. We had read reviews that Guest Services were not helpful but we found them to be extremely helpful when we had questions or requests.
Our one major complaint was the food - both in the dining rooms and the buffet area. The beef was usually tough and overcooked. Steak was a joke - it was very thin and tasteless as was most of the food. It was not tasty at all. We had read the pizza was very good but we found it tasteless and poor. No flavor at all as well as most of the pasta dishes. Everyone we spoke to felt the food was poor in the dining room and the buffet. We would not cruise that ship again because of the poor food.
When we ordered eggs "over easy" they were practically raw and inedible. The toast was hard as a brick and cold. The bacon was very tasty.
The portions in the dining room were not large but you could order as many items as you wanted and we thought that was good. A lot less waste. The veggies were always overcooked and the taste was totally lacking. The bread and rolls were very good and were offered from a large basket with a good selection and a good way to serve to cut back on waste.
I did enjoy the gelato that was served at one of the outside bars near the pool.
Service was hit and miss in the dining room for the open seating for breakfast and lunch. Our cabin attendant was the best we have ever had ('Rosita). We don't usually tip extra on top of the daily service charge (10 euro per day per person) but we did give Rosita extra and also our 2 servers in the dining room that we had every night for dinner.
Huge cabin (accessible cabin for handicapped). Beds not that comfortable. Huge balcony, Closet had two tiers so awkward to hang longer dresses. Best cabin attendant we have ever had. There is a light outside the cabin door so they know if you are in the room or not so they don't have to knock to find out if they can enter to clean the room. Really like that feature. We only had two chairs and no loveseat.