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Caribbean Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,698 Reviews

Very disappointed.

Caribbean Princess Cruise Review by Billyboy29

4 people found this helpful
Trip Details
  • Sail Date: Nov 2017
  • Destination: the Panama Canal & Central America
  • Cabin Type: Balcony

My husband and I sailed on the Caribbean Princess Nov. 20th. thru the 30th. We did the Panama Canal. The ship was beautiful along with our room and the ports of call were amazing. This was our fifth time cruising with Princess. The first night we decided to go to the dining room, when arriving we were told about a 30 minute wait, not a problem for us at all. When we got to the end of the line we were asked if we would like to share a table or have a private table for two, we opted for the table for two, were told to go wait in the lounge and handed a buzzer. When the buzzer went off 20 minutes later we were taken to the Palm dining room upstairs and led to a table to share. We told the host we didn't wait almost an hour to share a table, he said this is not sharing a table I said yes it is. He got aggravated and took us back to the hostess desk where we were taken to another table which was near the staff's station where they pour coffee, tea and water. It was so noisy that we left and went to the buffet. We have been on Princess cruises where the first night they have a wonderful seafood buffet. Not this time, the food looked horrible. So many food items not labeled. I had to ask what kind of fish they were serving. I was told it was basa and tilapia, two fish I refuse to eat. Come to find out they only have one side of the buffet open and you have to walk all the way around to the closed side of the buffet to eat because the open side is too crowded and by the time you get there your food is cold. Really felt bad for the elderly that had to walk all the way around.

The next day we went to Princess Cay. What a disappointment. Waited in a long line for lunch and then when we got to the buffet they were out of most of the food. When I asked one of the staff if I could have a hamburger bun his response was "We are finished." I looked at my watch which read 12:55, they were supposed to be serving til 1:30. We had a hamburger patty, lettuce and tomato and a banana for lunch. Decided to get a tropical drink at one of the outdoor bars, was told it was closing and would have to walk quite a way to get a drink at another bar. i looked at my watch which said 1:45, we were on the island til 5:00. I just said forget it!!!

The breakfasts at the buffet were awful. They serve watery scrambled eggs....we opted for fruit every morning. Even the muffins were dry and bland. Had lunch in the dining room one day. I had a hamburger and fries which were good, my husband had a club sandwich was the saddest looking one I had ever seen. He had me try his potato chips which were stale. Most nights we tried to get in to the dining room but were told was a 45 minute wait, so back to the disgusting buffet. Only had one good meal and that was in the Crown Grill. We figured out that Princess is now making their food taste bad so you will eat in their restaurants you have to pay for.

You had to get to the shows 30-45 minutes before they started or you had to stand which we did for one. One morning while using the gym I noticed several people waiting for a stretch class to begin, overheard one of them saying "I guess the instructor isn't going to show up again." Pretty bad when instructors don't even show up to teach a class. My husband noticed one morning where he watched an instructor leave a class go eat something in his office and then go teach the class while chewing on food, very unprofessional. I had to use the bathroom that the gym and spa shared one morning, walked in and one was out of order so I went into the other one, what a disgusting mess on the floor that I ended up cleaning up myself with paper towels. On the way out I said to one of the Ukrainian girls that worked in the spa that they really needed to address the mens dirty bathroom, her response was "We don't take care of that."! The entire staff seemed to be tired and just not caring about the guests on their ship. While on board we received our kit which allows us to become Platinum members. This was and will be our last time ever on a Princess Cruise. We keep asking ourselves what has happened to this beautiful cruise line which we always rated 5 stars and couldn't say enough good things about.

Billyboy29's Full Rating Summary
Onboard Experience
Enrichment Activities
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Cabin Review

Cabin BF L230

Nice cabin.

Port & Shore Excursion Reviews

Princess Cays

Ran out of food...rude staff....couldn't even get a drink as they were closing early.

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