1. Home
  2. Cruise Reviews
  3. Volendam
We recently finished a 14-day Hong Kong to Singapore cruise on the ms Volendam. We have sailed with Holland America before and, as always, the staff and the service they provide cannot be beat. The food was also very good. However, the ship itself is showing its age and, fortunately, is going in for upgrades and refurbishing before the next cruise. We had an obstructed view cabin and the air conditioning never worked for the entire cruise. Considering that the temperatures were very hot the entire cruise and humidity was very high, this was a major concern. They did not seem to be able to address it but did give us a $300 credit at the end of the cruise to make up for it. There were also problems with several of the units in the fitness centre and we were told that they would not be addressed because the ship was going in for major work at the end of our cruise. We thoroughly enjoyed all our excursions but, as we used private tours, cannot comment on the ship's excursions. Holland America does need to put some extra effort in handling tenders though -- the set up for getting tender tickets and the process for boarding the tenders was handled extremely poorly at both ports where tenders were required. Come on, HAL -- this isn't something that you haven't done thousands of times! As noted at the start, our cabin attendants were fantastic, as were the waiters at our table in the Main Dining Room. The staff on HAL and the service they provide has been outstanding on all of our cruise. We will definitely sail with Holland America again but will be sure to check the status of a given ship before booking our next cruise.

Service & Staff Great but Ship Desperately Needs Work

Volendam Cruise Review by ImaFrugalCruiser

1 person found this helpful
Trip Details
  • Sail Date: November 2017
  • Destination: Asia
  • Cabin Type: Large Outside Stateroom (partial sea views)
We recently finished a 14-day Hong Kong to Singapore cruise on the ms Volendam. We have sailed with Holland America before and, as always, the staff and the service they provide cannot be beat. The food was also very good. However, the ship itself is showing its age and, fortunately, is going in for upgrades and refurbishing before the next cruise. We had an obstructed view cabin and the air conditioning never worked for the entire cruise. Considering that the temperatures were very hot the entire cruise and humidity was very high, this was a major concern. They did not seem to be able to address it but did give us a $300 credit at the end of the cruise to make up for it. There were also problems with several of the units in the fitness centre and we were told that they would not be addressed because the ship was going in for major work at the end of our cruise. We thoroughly enjoyed all our excursions but, as we used private tours, cannot comment on the ship's excursions. Holland America does need to put some extra effort in handling tenders though -- the set up for getting tender tickets and the process for boarding the tenders was handled extremely poorly at both ports where tenders were required. Come on, HAL -- this isn't something that you haven't done thousands of times! As noted at the start, our cabin attendants were fantastic, as were the waiters at our table in the Main Dining Room. The staff on HAL and the service they provide has been outstanding on all of our cruise. We will definitely sail with Holland America again but will be sure to check the status of a given ship before booking our next cruise.
ImaFrugalCruiser’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Volendam price drops
250,000+ people have entered their email

Cabin Review

Large Outside Stateroom (partial sea views)
Cabin DD 3104
Cabin was large with good, but partially obstructed, sea views. The only problem was that the air conditioning did not work and nothing could be done, no matter how often we called to complain (daily!). Hopefully, the refurbishing and upgrading that was to start as soon as the cruise ended will resolve this problem.
Main Deck Inside Cabins, Outside Cabins