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The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants any time passengers are on board and the ship is moving. The volume in the theater should be increased for movies and presentations. Repeat the presentations for in-cabin TV's. More American sports broadcasts, especially American football--it is a tradition on Thanksgiving Day. We were there over Thanksgiving and there were no decorations. Food in the main restaurant was fine but not so with the food on Deck 7. The food was never warm, let alone hot. Quality there was just fair. The burgers, however, were great ( this was the same situation as on our first Ocean cruise-Barcelona to Venice). Our Cuba tour guide was very difficult to understand-her accent was very heavy. Since Cuba wants more American tourists, signs with the photos in the Bay of Pigs Museum should also be in English. We did not have time to see the 20 minute film in the museum. No washcloths in the hotel (they don't have them). Hotel breakfast was great. The dinner before the show was fine and the show was spectacular! Would be good to have a "non smoking" area at the show facility, especially since they give out free cigars to all of the men. Americans are very accustomed to smoke-free areas in venues like this.

Mediocre Food on Deck 7

Viking Sun Cruise Review by bill ofsanik

2 people found this helpful
Trip Details
The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants any time passengers are on board and the ship is moving. The volume in the theater should be increased for movies and presentations. Repeat the presentations for in-cabin TV's. More American sports broadcasts, especially American football--it is a tradition on Thanksgiving Day. We were there over Thanksgiving and there were no decorations. Food in the main restaurant was fine but not so with the food on Deck 7. The food was never warm, let alone hot. Quality there was just fair. The burgers, however, were great ( this was the same situation as on our first Ocean cruise-Barcelona to Venice). Our Cuba tour guide was very difficult to understand-her accent was very heavy. Since Cuba wants more American tourists, signs with the photos in the Bay of Pigs Museum should also be in English. We did not have time to see the 20 minute film in the museum. No washcloths in the hotel (they don't have them). Hotel breakfast was great. The dinner before the show was fine and the show was spectacular! Would be good to have a "non smoking" area at the show facility, especially since they give out free cigars to all of the men. Americans are very accustomed to smoke-free areas in venues like this.
Viking Cruises, Community Team has responded
Dear Bill ofSanik, Thank you for providing this thorough review. We are happy to hear your overall impressions of Viking Sun are positive and we appreciate your suggestions for improvement regarding onboard signage, entertainment and decor. Though we’re glad you were impressed with some of our dining options, it is troubling to hear of your disappointment with the meals served on deck seven. Please know that we have noted this feedback. As to your experiences on shore, we have also noted your concerns regarding your hotel amenities and experiences at the Bay of Pigs museum. Though Viking has limited control over the practices of local attractions, we do hear your desire for non-smoking areas and increased resources for English-speaking guests. Once again, we thank you for your feedback, which helps us to develop our products and services. Should you wish to discuss your experiences further, we welcome you to contact us at TellUs@vikingcruises.com. Thank you for choosing Viking. Warm regards, Viking Cruises
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
bill ofsanik’s Full Rating Summary
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