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Every year at thanksgiving we take a family cruise. first time on NCL. Except for the Buffet, every meal was below average. The Chinese restaurant's food was the worse. Sweet and sour pork was neither sweet or sour, just, literally, inedible. Adult pool, in Spice H2O area at ship's aft was a joke. couldn't fit more than 10 people in it comfortably. Warm water, not refreshing. The NCL concierge app we bought to text our family communication was frustrating, delivering messages hours after being sent. One day in workout room, while we were at sea so it was busy, no attendant and they ran out of towels. Embarkation was a catastrophe. Some people waited in the terminal for 6 hours with no vending machines and the Ladies room out of order for a while. We had a balcony cabin, that was fine and our steward, Willie, was good. In this day and age I can't believe there was smoking allowed in the casino. I saw no "non smoking" tables.

Worse cruise experience ever.

Norwegian Epic Cruise Review by eaflash

2 people found this helpful
Trip Details
Every year at thanksgiving we take a family cruise. first time on NCL. Except for the Buffet, every meal was below average. The Chinese restaurant's food was the worse. Sweet and sour pork was neither sweet or sour, just, literally, inedible. Adult pool, in Spice H2O area at ship's aft was a joke. couldn't fit more than 10 people in it comfortably. Warm water, not refreshing. The NCL concierge app we bought to text our family communication was frustrating, delivering messages hours after being sent. One day in workout room, while we were at sea so it was busy, no attendant and they ran out of towels. Embarkation was a catastrophe. Some people waited in the terminal for 6 hours with no vending machines and the Ladies room out of order for a while. We had a balcony cabin, that was fine and our steward, Willie, was good. In this day and age I can't believe there was smoking allowed in the casino. I saw no "non smoking" tables.
eaflash’s Full Rating Summary
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Cabin Review

Family Balcony
Cabin B4 13071
Fine. Balconey better than others we have had
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins