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This cruise was planned by a family member of my partner who was celebrating a milestone birthday. We booked our trip individually and was booked on the wrong week despite being sent a receipt with the correct info. We paid for transfers by NCL from airport to the ship and our names were not on the roster; they neglected to tell us the last transfer leaves the Orlando airport at 12:30 PM; My flight was scheduled to arrive at 12:26Pm and my partner's @ 1:00Pm. They took our flight info when we booked the reservations for the transfers. Upon arrival at the port after $120 cab ride we had to wait in the sun for several hours before embarkation; we were told there was an immigration delay. The ship was to sail @ 4:00Pm but didn't leave until midnight. The service on this cruise was poor; wait staff in the dining room did not anticipate needs of guests; asked for coffee three times in the dining room and didn't receive it. NCL nickle and dime you to death!!! I would prefer to pay every thing upfront instead of being told about the service tab at the end; they neglected to tell you that the drinks would be taxed when in port and then proceeded to harass one of my companions for $1.25. The best part of this cruise was the quality of the food and the nightly entertainment but I would not use this cruise line again.

Worse service ever

Norwegian Epic Cruise Review by cookie brown

2 people found this helpful
Trip Details
This cruise was planned by a family member of my partner who was celebrating a milestone birthday. We booked our trip individually and was booked on the wrong week despite being sent a receipt with the correct info.

We paid for transfers by NCL from airport to the ship and our names were not on the roster; they neglected to tell us the last transfer leaves the Orlando airport at 12:30 PM; My flight was scheduled to arrive at 12:26Pm and my partner's @ 1:00Pm. They took our flight info when we booked the reservations for the transfers.

Upon arrival at the port after $120 cab ride we had to wait in the sun for several hours before embarkation; we were told there was an immigration delay. The ship was to sail @ 4:00Pm but didn't leave until midnight.

The service on this cruise was poor; wait staff in the dining room did not anticipate needs of guests; asked for coffee three times in the dining room and didn't receive it.

NCL nickle and dime you to death!!! I would prefer to pay every thing upfront instead of being told about the service tab at the end; they neglected to tell you that the drinks would be taxed when in port and then proceeded to harass one of my companions for $1.25.

The best part of this cruise was the quality of the food and the nightly entertainment but I would not use this cruise line again.
cookie brown’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Inside
Cabin IX 10122
Didn't like that the shower and toilet wasn't enclosed in one room; not ideal for more than one person
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins