3 Nt cruise from Southampton to Zebrugger November 24th to 27th 2017. My partner and I have returned from a short cruise. I enjoy cruising and this was about my 20th cruise in 10 years. I felt the need to write this review as we felt the service on board was sub standard. The ship itself is very tired looking but what really let us down was the service. I appreciate P & O do not offer a drinks package and advise drinks are of "pub" prices. If these are Pub prices than there that of London prices! We were charged £9.95 for a bloody Mary cocktail. The queues to be served in most of the bars were long. At lunchtime in the Buffet we had to search out and ask for a waiter to be served or offerred drinks. The tables around the swimming area on Deck 15 were often full of empty plates/cups, I seldom saw any member of staff cleaning as I have on other ships. The crew staff were not friendly, it was a rare occasion when any of them would say good morning/evening exc.....
Disembarkment was a nightmare, we were advised to wait on deck 6 when we got there they said to go to deck 5 and then when we went down to deck 5 they said to go back up to Deck 6...this happened again and then finally we were told to go to the Cinimon restuarant to wait further instructions. When we did finally swipe our card leaving the ship we were asked by security to return to Reception. We had no idea why we were being recalled and unable to leave. We returned to the reception area to find out there was a computer glitch with there payment systems and although I had cleared our account with cash the night before, the system had deleted our payment card details which they required us to complete again. I questioned why this was being asked as we had paid our bill off night before but was advised the system lost a few members accounts...a computer glitch and they required this information before we could leave????.
The ship was due to dock Southampton at 6am we did not dock due to ill weather until 10am. My partner suffered sea sickness in the night due to bad weather, this was mentioned to one of the staff members when we were asked to move downstairs to deck 5 from Deck 6 a second time. As soon as this was mentioned we were advised we HAD to go back to our rooms and contact the Nurse/Doctor because it could be the Nero virus. We did as instructed and waited for half hour for a nurse to contact the room when she decided to give us the all clear and allow us to leave the ship.
In the end we were very thankful the cruise was only 3 nights and glad leave. Usually when I finish a cruise I look forward to planning the next one.......not this time. We will never sail with P & O again.
Unhappy P & O customer
From Swansea Wales
Cabin was Ok but very Noisy just outside room and above in late hours