We are seasoned cruisers (Platinum Latitudes Members) so we understand that issues always occur. In the past NCL has dealt with any issues quickly in a professional manner however they let us done on a couple of issues this cruise.
We checked into port without any issues. Boarding started early and we headed to lunch and the main pool as we waited for our room. Room was in great condition (12677) and pleasantly surprised that on this ship the bathroom was larger (yeah) even if it cost the stateroom sq ft to be seemly decreased. We are never in the room for much of the time but that bathroom was a definite plus. Upon entering the cabin I noticed that our champagne was delivered warm and that we were missing the Day 1 Newsletter and our Latitudes packet. Unfortunately I forgot to say something immediately (see further on in the story). We then proceed to our muster station drill....up until this time our key card worked to buy drinks and open our cabin door. When we arrive at our muster station she attempted to scan our cards to check us in....both of our cards wouldn't scan so they manually noted we were there. After the drill we head back to the bar and hot tub located outside of Vibe Beach Club. We order drinks....and are told by the bartender that hubby replaced his card and that he was using the old one. Really....we never replaced them and the card was working prior the drill. We check my card and it's the same explanation.
I go down to customer service and one of the officers trying to help out with some in line issues of people. I explained what the bartender said and that we had not replaced our cards so what is the story. He took our cards, came back a few minutes later and said he reactivated them....funny thing was that I had double hole punched my card for a lanyard and put it a little too far in and this new card only had one punch not the elongated double punch I made. Why say you reactivated the card when something obvious got screwed up on NCL's end...just say you replaced them.