Norwegian Gem Review

4.0 / 5.0
2,594 reviews

Enjoyable Until Mechanical

Review for Canada & New England Cruise on Norwegian Gem
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10+ Cruises • Age 70s

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Sail Date: Oct 2017
Cabin: Mini-Suite with Balcony

We enjoyed the ports of call, the dining and entertainment. However as of day 7 rumors regarding the Propulsion equipment on one of the engines put a cloud of worry over everyone. We were reassured the ship was safe and all services proceeded as normal. Except by wednesday, day 8 it was announced the ship could not return to New York and would need to dry dock in Barbadoes. We were informed that we would be asked to disembark in Barbadoes on Friday or Saturday and chartered flights would be arranged to get us back to NY city. We received one questionnaire asking us 2 questions. What was our final destination and to check if we had arrangements with hotels, air, bus etc. in NY..not other info was asked.

By 5 pm thurs. my husband and I and friends received notification we would need to be packed and have bags out by 10pm Thurs. Report to Barbadoes immigration at 2 am, be bused to the airport where we would board the first flight out at 7am. The flight was delayed 2 hours, we got into NY 2 hours late and waited 3 hours for our luggage to begin to surface as the charter flight did not have ground crew arrangements in Newark. We were then told to get on a bus to be taken to a hotel. We got to first grungy hotel in Newark and were told by NCL rep we were not at that hotel. GEt back on bus and wait for further info. at last we arrived at another hotel by 6pm where we spent the night. Next morning bused to our airport for our flight connection at la Guardia. The NCL team let us down. Did not provide updated info while on the ship, they didn't consider needs to allow for seniors to pack and arrange themselves to be at immigration by 2 am. The disembarkation plan was poorly organized. Many who went to complain before seemed to have considerations taken into account however we didn't have the heart to become involved in the shouting fiasco in the atrium the Thurs, which was our only our 10th vacation day. We didn't get our 11th day or needed support and reassurance from NCL. Have filed complaint but not heard anything in over 15 days. Very dissatisfied with NCL ability to handle this situation which was not life threatening but stressful and worrisome.

Cabin Review

Mini-Suite with Balcony

Cabin MB

Cabin was smaller than expected for mini suite but lots of storage and adequate.

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