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First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days) The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal Cruises Headquarters decided to drastically reduce prices to fill the ship...this cruise required a Brazilian Visa and a Yellow Fever Inoculation...Which meant, several hundreds of guests, unable to meet the aforementioned requirements slowed the process for those who booked and paid a much higher price to have to wait...this could have been handled more efficiently and professionally... Once onboard, our Penthouse w/ verandah (PS Cat.) was very well appointed...we had fabulous room attendants (Anna-Marie and Raylene)...superior service was provided all around the entire ship... The Entertainment was just as billed...”Broadway” quality...so many talented individuals! From Irina, Richard, Boytan & Charlie James to the flown in Entertainment of Billie Joel Musician James Fox...the female vocalist, Helen, (supposedly operatic trained...???destroyed Julie Andrews’ “Sound of Music” lyrics...the Crystal Dance & Music Troupe were Awesome!! Shore Excursions were a “hit or miss”...could have done without the “Boca de Valeria” port of call...?? Indigenous People with satellites and pandering chained animals from the rainforest for money...poor taste for such a high-end ship... Found this cruise to have a high minimum age; 70’s...one English fellow described the cruise as “The recently resurrected...” Thought some of the Excursions were a little dangerous; as many were having trouble walking. Most guests were cheerful & friendly; some need to take classes in Courteousness...very rude to others and crew members. The ship is still outdated in some areas...however, the Amazing, enthusiastic crew made upfor any of the other failings... Leo, Igor, Charlton & Dining Room Team are all a Class Act! The food! The Cuisine was Incredible...I did not have one bad meal the entire river adventure... Edwin in the Tastes & Trident Grill area always, always had a beautiful smile and extremely polite! Erica & Okan (hope I am not butchering his name) & Kaustius Awesome Service! Truly, for just over 3 weeks, we found the Captain’s Mid-day History lessons very enlightening; as well as all the Keynote Speakers; Jean-Michel Cousteau, Dr. Jay Wulff, and others extremely knowledgeable in their respective fields of interest... Our stateroom was on the Penthouse House Deck 11...walk in closet finished in gorgeous walnut stain...the modern decor refreshing color palette of creams, grays & plum... Our State Room Butler Engin was superlative! So elegant and professional... We really enjoyed Tilmar (Head Sommelier) in the Vintage Room...very passionate & a delight Needs some tweaking in the Emarkation & Disembarkation for a more organized and smooth transition...this is after all a leader in the luxury industry... So, over all; we enjoyed our river adventure so much, I am booking the upcoming “World Cruise 2018” from LA to Rome...

Nearly Impeccable

Crystal Serenity Cruise Review by pms616

4 people found this helpful
Trip Details
  • Sail Date: October 2017
  • Destination: South America
  • Cabin Type: Penthouse Suite with Verandah
First time Crystal Cruise...”Amazon Escape” Oct. 27 - Nov. 20, 2017 (24 Days)

The Embarkation Process was disorganized & confusing...it took nearly 3 hours...Wasn’t a good start...apparently, the Crystal Cruises Headquarters decided to drastically reduce prices to fill the ship...this cruise required a Brazilian Visa and a Yellow Fever Inoculation...Which meant, several hundreds of guests, unable to meet the aforementioned requirements slowed the process for those who booked and paid a much higher price to have to wait...this could have been handled more efficiently and professionally...

Once onboard, our Penthouse w/ verandah (PS Cat.) was very well appointed...we had fabulous room attendants (Anna-Marie and Raylene)...superior service was provided all around the entire ship...

The Entertainment was just as billed...”Broadway” quality...so many talented individuals!

From Irina, Richard, Boytan & Charlie James to the flown in Entertainment of Billie Joel Musician James Fox...the female vocalist, Helen, (supposedly operatic trained...???destroyed Julie Andrews’ “Sound of Music” lyrics...the Crystal Dance & Music Troupe were Awesome!!

Shore Excursions were a “hit or miss”...could have done without the “Boca de Valeria” port of call...?? Indigenous People with satellites and pandering chained animals from the rainforest for money...poor taste for such a high-end ship...

Found this cruise to have a high minimum age; 70’s...one English fellow described the cruise as “The recently resurrected...” Thought some of the Excursions were a little dangerous; as many were having trouble walking. Most guests were cheerful & friendly; some need to take classes in Courteousness...very rude to others and crew members.

The ship is still outdated in some areas...however, the Amazing, enthusiastic crew made upfor any of the other failings...

Leo, Igor, Charlton & Dining Room Team are all a Class Act! The food! The Cuisine was Incredible...I did not have one bad meal the entire river adventure...

Edwin in the Tastes & Trident Grill area always, always had a beautiful smile and extremely polite! Erica & Okan (hope I am not butchering his name) & Kaustius Awesome Service!

Truly, for just over 3 weeks, we found the Captain’s Mid-day History lessons very enlightening; as well as all the Keynote Speakers; Jean-Michel Cousteau, Dr. Jay Wulff, and others extremely knowledgeable in their respective fields of interest...

Our stateroom was on the Penthouse House Deck 11...walk in closet finished in gorgeous walnut stain...the modern decor refreshing color palette of creams, grays & plum...

Our State Room Butler Engin was superlative! So elegant and professional...

We really enjoyed Tilmar (Head Sommelier) in the Vintage Room...very passionate & a delight

Needs some tweaking in the Emarkation & Disembarkation for a more organized and smooth transition...this is after all a leader in the luxury industry...

So, over all; we enjoyed our river adventure so much, I am booking the upcoming “World Cruise 2018” from LA to Rome...
pms616’s Full Rating Summary
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Cabin Review

Penthouse Suite with Verandah
Cabin PS 11032
If the rest of the ship gets the refreshment that the Suites display...WOW! This ship will be difficult to beat in opulence...We had just over 500 sq. Ft of space; which provided ample area for a sitting & dining area for two. Our sofa made out into a “not so comfortable” full size cot...which I got to experience nightly; because my travel partner saws forests. There was a separate water closet outfitted with a bidet...the shower stood alone separately from the Jacuzzi Tub; double Marble sinks with wall to wall Mirror well lit bathroom...and switch to hear the TV...There is a light system that allows the guest to turn on all the lights in the room to just a few...All with a dimmer switch for Dining Mood lighting...very cozy atmosphere. I enjoyed the Self Service Launderette convenience and access to the elevators at Mid-Ship...
Penthouse Deck Suite Cabins

Port & Shore Excursion Reviews